OnPay | Payroll + HRReviews of onpay.com

I signed up for the service and sales was very nice. I paid the first month fee and sent in a service request. The message received was that my account has been closed and offboarded. That's it. I only asked for assistance in mapping OnPay to my COA. Ultimately, I paid for a service and agreed to their POA with the IRS over my account then cancelled me for no service and now I have to complete forms to cancel their POA and redo the process with another provider.

I have used on pay for 2 years now. We are a small local business. I use to do payroll in house and process all payroll taxes and reports. On pay has taken a lot of stress off me. The onboard system is easy to use and navigate. The payroll taxes are always correct and filed correctly. I wish I would of went to them sooner. Also the price is affordable. I would highly recommend on pay to any small business owner!

Been trying to get an amended W2 form since May 2025. Have called the past year every month to say "team working on it". No resolution have been unable to obtain a refund for our 2024 taxes due to them. We have been patient in waiting over a. year for them to send it, no progress, no answers from them. Very frustrating.

This is the first and only payroll company our small nonprofit subscribes to. We're very pleased with the weekly Monday morning reminders to do payroll, the ability to download checks and tax forms, and helpful customer service.

We have been using Onpay for years. Customer service is excellent when we have any questions, they are quick to respond. The process is easy with reasonable fees.

Used to advocate for them-now looking to switch. I was an early adopter of their system and was very pleased with the apparent customer service and attention especially as a partner. Little did I know their customer service would nosedive off a steep cliff. 1- I can't believe they don't have dedicted reps/service line for their partners like other payroll companies do. 2. - Their response time to tickets is outrageous I have some waiting 3-4 months- I have tried escalating and was told they were not even assigned yet! I have emailed the partners team directly for months on a simple issue and no response. It's like they all took a vacation and stop responding! If I ran my business like this I would be out of business very shortly. I can't believe they operate like this. 3- I was willing to over look the many shortcomings of their software and its ability to handle what should be standard payroll tasks for their customer service- now they offer nothing of value.

Amazing service!!

On Pay is a simple and straightforward payroll system but it is not so simple that it can't handle various needs. It is straightforward in set up and it has easily handled our W-2 employees, our 1099 contractors, and handling tax payments with other states in addition to the standard tax forms to the government. We are a non-profit but it has been effective in handling the nuances of that and I'm sure it would be as effective for a for-profit company.