OnninestReviews of onninest.com

Response from OnninestSep 8, 2026

We’re sorry to hear about your experience and understand how frustrating it must be to wait for an order while feeling that your concerns have not been properly addressed, Renee. This is certainly not the experience we want any customer to have. We have responded to your email and are actively reviewing the details of your order, including the items you received and the Cool Cove units you are still expecting. We understand that you have provided photos and additional information, and we want to ensure that the order history and delivered items are carefully reviewed so we can accurately address the discrepancy you have reported. Our goal is to resolve this matter as fairly and promptly as possible. We encourage you to review our latest email and reply directly so we can continue working with you toward a resolution and make sure your concerns are properly addressed.

Response from OnninestSep 7, 2026

We’re sorry to hear about your experience and understand how frustrating it can be to feel that the return and refund process has been difficult. We want to assure you that we take your concerns seriously and are committed to helping resolve this matter, Penny. We have provided the necessary instructions via email to assist you with the refund process and ensure that the appropriate steps are followed. The refund instructions have already been provided via email, and we encourage you to review the message and follow the outlined steps so we can proceed with your refund. Our team remains available should you need any assistance completing the process.

Response from OnninestSep 7, 2026

We’re sorry to hear that the product did not meet your expectations and that you were disappointed with your experience, John. We understand how frustrating it can be when a product doesn’t perform as expected, and we take your concerns seriously. Our goal is to make sure every customer has an opportunity to have their concerns properly reviewed and resolved. We would appreciate the opportunity to look into your order and the refund options that were previously discussed. We have reached out to request your order details and contact information so our team can locate your purchase and work directly with you toward an appropriate resolution. We hope to hear from you soon so we can address your concerns.

Response from OnninestSep 4, 2026

We’re sorry to hear about your experience and understand how frustrating the delays, product concerns, and refund process have been. This is certainly not the experience we want any customer to have. We would like the opportunity to review your order and address each of the concerns you’ve raised, including the membership charge, delivery delay, product performance, and the status of the refund you were previously offered. Please contact us directly with your order number and the email address used to place the order so we can locate your purchase and review the matter promptly. Once we have your information, our team will work to provide clarification and determine the appropriate resolution based on your order. We take customer feedback seriously and appreciate the opportunity to investigate this further and work toward resolving your concerns.

Response from OnninestSep 4, 2026

We’re sorry to hear about your experience and understand how frustrating it must be to deal with shipping delays, a unit that did not function properly upon arrival, and concerns regarding the performance of the products. Product safety and customer satisfaction are extremely important to us, and we take reports of overheating or malfunctioning units seriously. We also understand your disappointment regarding the additional items you were offered and the discrepancy in the quantity received. We have responded to you directly via email to further address your concerns and work toward an appropriate resolution, MIchael. Our team remains committed to reviewing the issues you reported and assisting with your request. We sincerely regret the frustration and inconvenience this experience has caused and hope to resolve this matter with you as quickly as possible.

Response from OnninestSep 3, 2026

We’re sorry to hear about your experience with your Cool Cove order and understand how frustrating it has been to deal with the shipping delays, the product performance concerns, and the subsequent communication regarding your refund request. We also regret that your interactions with our team left you feeling that your concerns were not being properly addressed. Regarding your order **#307418**, we want to clarify that our records do reflect the order and the previous communications associated with it. We apologize for any confusion caused by our earlier response regarding locating your information. We have reviewed the matter again, and **our proposition remains available: a 50% refund while you keep the Cool Cove units**. We understand from your review that this option is not what you are seeking, but we want to be transparent that this remains the resolution currently available to you. Our goal is to reach a resolution and ensure that your concern is properly addressed. If you would like to proceed with the proposition, please contact our Customer Care team so we can assist with the next steps. We remain willing to work with you toward closing this matter and appreciate the opportunity to address your concerns directly.

Response from OnninestSep 3, 2026

HI Janice! We’re sorry to hear that the units did not meet your expectations, and we understand your disappointment with the product’s performance. We appreciate you sharing your experience and are glad that our team has been able to work with you toward a resolution. Our goal is always to ensure that customer concerns are addressed fairly and appropriately. As discussed, we are taking the necessary steps to resolve this matter, and we hope the resolution helps bring this experience to a satisfactory conclusion. We truly regret the frustration this purchase has caused and appreciate the opportunity to assist in resolving your concerns.

Response from OnninestSep 2, 2026

We’re sorry to hear about your experience and understand how frustrating it is to feel that the product did not meet your expectations, especially after concerns about a delayed delivery, a missing item, and rebates you were expecting to receive. We take these concerns seriously and would like the opportunity to review everything thoroughly and work toward a resolution. We have requested your order and contact information so we can locate your purchase, investigate the missing item and rebate concerns, and review the product issue with you directly. Please respond with the requested details so our team can assist you as quickly as possible. We are committed to addressing your concerns and finding an appropriate resolution.