kaori W.
I bought some gift to myself
I bought some gift to myself. It was our place dinner plate but goody said it was out of stock so they canceled my original order and replaced it with some tote bag WITHOUT MY CONSENT!!! I was very surprised because no company would do that without customer agree to replace the item. I even never seen this tote bag before in my life and I never want it. I emailed them I don’t want this bag they are sending to me. I want refund if they can not send me my original order. They said since replacement item is already on my way I have to send it back once I receive the item then they can help me exchange it. I kept massaging them I do not want exchange.I want to get refund.At this point I didn’t trust this company anymore so just waited to receive this bag they sent so I can send back and get my refund. But it never arrives so I check the tracking and found out it was delivered to some address I don’t even know where that is. I emailed again and told them the replacement item was delivered to some unknown address . They replied and said Sorry to hear that I didn’t like this item. But to do exchange or refund They need to know if I have opened and used the item. Also they need me to send it back. How can I use it or send it back? I said I never received package. I know you guys are reading this review. You guys are such a scammer..People do not use this company!!! I will keep writing my experience as much as possible at any websites/SNS until I get my refund.



