One MedicalReviews of onemedical.com

Dont go there..too expensive and too much out of pocket even after medicare/concession card

Awful billing experience. They messed up a bill and are still working on resolving it a year later. Now they send it to collections without clarifying anything. It’s been a nightmare. Do not recommend!

Terrible in every way but the return policy. Its like they know that the customers are going to be leaving so they streamlined that process but nothing else. The admin I was talking to, Jay, was flippant, rude, and lying through his teeth in order to get me off the phone. I originally got this as it said my insurance is covered under it. I upload my insurance and then am informed that they don't take Medica. I said I have Medica but its charged and united health plus. On there website is states they take me but apparently they can't do anything in billing to actually address the incorrect process. These are people who are supposed to be able to find you the best deals and the best care and they cant find a way to bill my insurance to the right insurance provider. He suggested to do a refund and he then canceled my membership and hung up on me. I agree I was tense over the phone, as one would after spending 200 bucks on a medical program that does not support me after saying it does. I didn't trust him and called back to make sure it was canceled and sure enough it wasn't refunded. This is the clear definition of scam. Make it as vague as hell, get them to buy it then have to upload your insurance after and an agent will verify it later. Then get a message saying that the insurance you have though it's correct in our system is not supported because "well you can try talking to the manager but I've worked here for a long time and knows this is always the case." from what he said. I called back and spoke with Shannon who informed me that he in fact did not refund me, just canceled my membership. I had her refund me the money which was immediately handled so definitely they get a lot of people who get scammed by this constantly. If you have good insurance stay away or they will nickel and dime you for everything it's worth.

The billing is atrocious. I wasted hours and hours on the phone. They double billed me. I finally paid just because I was sick of dealing with them. Then I got a letter from a debt collector. I hate Medical one sooo much. There is no one to talk to. Avoid at all costs.

Absolutely a scam. My girlfriend used them thinking that it would supplement her insurance and make things easier, but they are absolutely preditory. They have "disclaimers" that are hard for the average consumer to navigate. She ended up having to pay $500+ for a freaking "virtual visit". Turns out that she clicked on the wrong thing and they billed it to her insurance and it was irreversible.

Just don't do it. One Medical sent us bills from 2016-2018. We never received anything indicating we owed these charges. I have invoices from them but none of these charges are indicated. Billing department is useless. They hung up on use twice when they couldn't explain the problem. The manager won't take my calls so I don't know who to discuss this with that the statue of limitations in Az is 5-6 years.

We got charged $800 for a pregnancy test in Oct 2021. The test was negative. However, my wife was indeed pregnant. They said they would then run the bill through our insurance, which never occurred. Then, finally, without notice, they sent us to collections. OneMedical does not put our health or financial health first. Corporate profits and greed over the Hippocratic Oath.

Has always been available when I needed medical help. Helped me get qualified for Paxlovid when my other provider couldn't see me until the next day. Used them for an urgent care question when out of town and found an office 2000 miles from home. OneMedical personnel are some of the nicest, smartest medical personnel I've met for wellness care.