One MedicalReviews of onemedical.com

The staff is nice, and they seem to care. But my God. Amazon has ruined this business. They USED to get bloodwork done at one of the major hospitals, and you would get your results back immediately, and sometimes the same day. But since Jeff got his paws on them, we’re stuck with Lab Corp. Good luck getting your labs back in a week or at all. I had a physical on the 8th. They came back on the 17th, and according to the labs(well, the ones that ACTUALLY came back) - I was in rough shape and needed to go to the hospital immediately. Only to be told I was fine. Went back to OM for more tests on the 19th, and today(24th) found out I need to repeat something again. Not going back there - unless it’s thru an actual hospital. I no longer trust their phlebotomists OR Lab Corp. Bezos blew it big time with the OM purchase, and he’s managed to ruin something that was working perfectly fine before he came out.

Do not waste your money on One Medical. This service is inept and absolutely horrible. They advertise that you can text them, but they don't respond. If they do, they simply tell you, "Oh, sorry, we can't help you. You should go see one of our locations," which, in my case, is over 100 miles away. That's not an option, so I opted for a virtual visit. During the virtual calls, the so-called medical professionals I spoke with could not have been less helpful. Each one told me, "Sorry you feel bad, but I can't do anything for you." They make you go through the pre-call routine of filling out your history and symptoms, but it doesn't matter because they won't help you. I have a simple chest infection with a cough. I asked for prescription cough medicine and something to help with the symptoms so I could rest. I talked to six different people, and each one said, "No, we can't help you. Go see a doctor." Why should anyone pay for a service like this if they don't provide any actual service? I'll tell you what, Amazon, you can add me to the list of medical professionals. I can tell people "no" just as easily as One Medical does, and I'll only charge eight bucks a month. Better yet, Venmo me five bucks, and I'll tell you "no" right now. One Medical is a complete waste of money and time. Avoid it at all cost!

Since Amazon took over One Medical, the quality of care has gone downhill. Stay out of the healthcare business, Amazon! You have put way too many restrictions on doctors, limiting how much time a doctor or nurse practitioner can spend with a patient! Tell me how being forced to call a call center to make an appointment and not being allowed to call the office directly is good business practice. For who? And what's with this monthly fee for a membership to use One Medical services? Bye, bye One Medical.

It's a medical professionals, seemed incredibly genuine and were a pleasure to work with. However, the business side of the house is total garbage. Steaming hot garbage. My membership was at the discounted monthly rate for being an Amazon prime member. The renewal date was the 14th of every month. Sometime on the 28th or so of the previous month, I had fraudulent charges on my credit card so I had it canceled it a new one sent. I guess I forgot to change the billing method for one medical. Needless to say, they try to put the monthly charge on one time and it was obviously rejected since that card no longer existed. Did they call me ? Did they email me? Did they send me a notification via the app? Nope! These dumb dumbs canceled my account instead!!! I got that email about these morons canceling my account. I updated my credit card and Amazon and the $9.99 charge was immediately put on my account. However, the terrible app never received that information apparently because it would still show as you need to renew your membership. On top of that, they want to try and charge me the non-prime member price of $200 a year even though I sent them multiple screenshots showing that I already have an account at $9.99 a month with the option to purchase a full year at $99. Somehow, this medical company doesn't answer emails or questions on the weekends. This is still Amazon and they treat your health with the same respect. They treat a $4 mug you bought from an unknown Chinese company that has seven letters and no vowels. Stay away at all costs.

In my opinion this is a SCAM! Stay way from them and Amazon. I feel completely miss lead and I can’t believe Amazon would lend their name to this. Run, drive, and get as far as you can from this company. After I talked to their billing people they even indicated that lots of people felt scammed. If you cancel the membership which is a total nonsense and they send you a message you can’t reply unless you resubscribe. What a joke.. please please please take your business else where.

If you pay the monthly fee they still bill you. I got a bill for over $400 even though I am on medicare with a medicare supplement. The first time I got the bill I called them and gave them my insurance information, but now a month later they are still trying to get the $400.00. On their website it says no payments are due over my deductible. That is obviously not true.

Just another way for Amazon and another 3rd to acquire your personal information. This is unnecessary because they don’t actually pay for anything they just provide you with connections to online doctors that your current insurance company already provides. Don’t be fooled!! This is a personal information gathering for the purposes of selling you more services and sending your info to other 3rd parties.

One Medical seems really incompetent and unhelpful. My first appointment was cancelled the day off after weeks of waiting for it because "sorry, in person visits are cancelled for memorial day": my appointment was remote. That one time I saw them was to review my chronic disease as a new patient, the doctor told me i could send my past health changes in message so they can review them. I sent it to them over 6 weeks ago and have been completely ignored or told by staff I need to make another appointment for the doctor to reply! I literally JUST saw that doc about this issue in a 10 min remote call and they want to charge me for a second appointment just to review that note they said I could send? Supposedly you can message the doctors themselves but only the unhelpful staff replies and this whole thing looks like a scam when you see all the reviews of people being overcharged for visits and how they are trying to force another visit for my very basic request. It's sad because this company seemed to be pretty good when I went some 7 years ago.