One Kings LaneReviews of onekingslane.com

Response from One Kings LaneSep 17, 2026

Hi Priscilla, Thank you for sharing your experience! We’re sorry that one of your mirrors arrived damaged, but we’re delighted to hear that the replacement process was quick and seamless. We truly appreciate your kind words about Bianca E. and are glad she kept you informed and supported throughout the process. We’ll be sure to share your recognition with her! One Kings Lane

Response from One Kings LaneSep 14, 2026

Hi Traverse city, We’re very sorry for the frustrating delivery experience you described. We understand how disappointing it must have been to travel such a long distance multiple times for scheduled deliveries that did not take place, only to ultimately have the order returned and incur additional fees. Your concerns regarding the lack of communication, missed delivery attempts, and handling of the final delivery will be shared with the appropriate teams for review. We sincerely regret that your experience did not meet the level of service we strive to provide. One Kings Lane

Response from One Kings LaneSep 14, 2026

Hi Susan, Thank you for sharing your experience! We’re delighted to hear that Christian T. was able to quickly assist with your damaged mirror, arrange a replacement, and keep you informed about the expected delivery. We truly appreciate your kind words and will be sure to share your recognition with Christian. We look forward to serving you again! One Kings Lane

Response from One Kings LaneSep 14, 2026

Hi Stephanie, We’re very sorry to hear that your order arrived with missing items and that the situation ultimately led you to dispute the charge with your bank. We understand how disappointing and frustrating this experience must have been. We have not seen any communication with us to report this, please send us your order information to [email protected] so we can further review the situation. One Kings Lane.

Response from One Kings LaneSep 14, 2026

Hi Maya, We’re very sorry for the delays and multiple delivery issues you experienced with your dining table. We understand how frustrating it must have been to coordinate several delivery attempts, only to discover damage once the table was finally brought inside and unpacked. Given the circumstances surrounding the delivery, we’d appreciate the opportunity to review your case further. We have sent you an email so you can reply with photos and we can review your case. One Kings Lane.

Response from One Kings LaneSep 14, 2026

Hi John, We’re very sorry to hear that your ticket was closed without anyone following up to confirm whether your issue had been resolved. We understand how frustrating it must have been to receive a survey and closure notification without the assistance you were expecting. We will have someone reaching out to you today so we can offer the proper assistance to your case and order. We sincerely apologize for the inconveniences. One Kings Lane.

Response from One Kings LaneSep 14, 2026

Hi Carolyn, Thank you for your wonderful feedback! We’re delighted to hear that Jesus Zarate provided great service, kept you informed throughout the process, and resolved your issue in a timely manner. We’ll be sure to share your kind words with Jesus! One Kings Lane

Response from One Kings LaneSep 14, 2026

Hi Lou, We’re very sorry to hear about your disappointment with your experience. We understand your concerns regarding shipping costs, restocking fees, our return policies, and the service you received. We strive to provide clear information regarding applicable fees and return conditions, while also ensuring our customers receive helpful and reliable support. We appreciate your feedback and regret that your experience did not meet your expectations. One Kings Lane