OneAZ Credit UnionReviews of oneazcu.com

I have always had a great experience at this bank. I have been banking with them for a few years now. I just opened another account yesterday, and the experience was just as good as the first time. Easy, professional, and quick! Yesterday I worked with Madison M., and she was phenomenal.

I went in to get some help with cards that were not working, and Matt and Zoe were kind enough to give me a hand! They did it with a friendly smile on their face and were not bothered at all that some of the issue was "operator error!" I have been with OneAZ for many years and have always experienced great customer service!

I recently completed a HELOAN with OneAZ Credit Union, and I couldn’t be more delighted with the entire experience. From start to finish, the process was smooth, transparent, and impressively efficient. Their rates were by far the most competitive I found—where else can you secure a HELOC around 6.5% with barely $200 in total fees? Plus, being a member with direct deposit opens the door to even more discounts, which was a great bonus. I began my application in the third week of November with Vaughn Sells, who set the tone for the whole experience. He walked me through every step, provided a clear checklist of required documents, and made sure I always knew what to expect next. Claudia Flores, the loan processor, continued that same level of excellence. She was consistently prompt, kept me updated without me ever needing to ask, and made the underwriting phase feel effortless. By the time I reached the signing appointment, my expectations were already high—but Madison Mayorga still managed to exceed them. I arrived 15 minutes early and was helped almost immediately. The entire signing took less than 15 minutes, and she even set up autopay for me on the spot and sent all documents electronically before I left. It’s rare these days to find a financial institution that combines great rates with genuinely outstanding service at every touchpoint. OneAZ delivered exactly that. I’m extremely satisfied and would recommend them without hesitation. I know which bank I will go to for any of my future banking need.

Working with Madison has been so amazing! While switching institutions she made our experience so quick and painless. Even when we had to come back multiple times for things on our end. She was great and always happy to help us!

I had the opportunity to work over the phone with representative Patrica Reyes. Patricia was an exceedingly knowledgeable and compassionate help in my case of stolen identity and assisted me with stop payment process. I could tell she truly cared and those are the hallmarks that make ONE AZ- my choice of credit unions-

Erica Byrd is by far the epitome of what exceptional personal banking looks like. She is the reason we stayed during the transition.

Alyssa was very attentive to my question! Great customer service! 👍

I recently worked with Marilyn Ramos at OneAZ Credit Union to finance my vehicle purchase, and I could not be more impressed with the experience. Marilyn provided prompt service from start to finish and was extremely responsive to every question I had along the way. She made the entire process smooth, clear, and efficient. We were able to complete everything in just two days! I drove the car home on Day 2! Marilyn’s professionalism truly set her apart. I am grateful for her support and highly recommend her to anyone seeking financing assistance at OneAZ Credit Union. Thank you, Marilyn! -Jules