OncourseOncourse Home Solutions offers affordable home protection programs that help protect against unexpected repair costs for service line emergencies. We currently manage over 2 million service contracts including water line, sewer line, in-home plumbing, and interior electric line across the country for homeowners, utilities and municipal customers. Oncourse strives to provide hassle-free repairs, exceptional customer service, professional local contractors, and peace of mind.
Oncourse (oncourse.com) has 506 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing506 approved reviews, newest moderated first
George Colclough S.
Prompt service. Excellent responding company Advanced Heating and Air Conditioning and overall a very positive experience.
Response from OncourseFeb 27, 2026
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
Osman
This company is full of people wants to take your monthly but when comes to having service called they find excuses not to service. First call I made after over a year with no calls, I was sent company to repair my boiler, guy came from Max air. He took the defective part off and when try to install new part he could not figure out the wiring. He had to call other guy to figure out the wiring, this company was at my house from 4pm till 9 pm for a simple job. They ended up doing half job problem was not resolved. I requested another service request the guy came and lubricate the part and left. Problem was still not address. I called service request the 3rd time guy came and said everything is working fine and left. We still have zone valve stuck and I have to turn the valve off manually I request another call the 4th time and it’s been over 5 days I have test to hear back. Some supervisor from IL called left me voice mail stating I have wrong plan wants me to call him back. I called him 4 times left him 2 voice mail’s I have yet to hear back from him. When comes time to get paid they have no problem. Sending someone to address the issues correctly. Companies come out and don’t do the work correctly.
Response from OncourseFeb 26, 2026
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we want to make this right. A member of our Help Desk team will be reaching out to you directly to learn more and work toward a resolution. Your feedback is important to us, and we’re committed to using it to improve.
will not publish N.
McVay Company direct contacts are fine. McVay Virtual assistant is AWFUL. Oncourse Telephone information was unclear to me as I needed guidance on the complete process including if and how I should pay the service provider. Ultimately the service was done and vendor paid.
Response from OncourseFeb 27, 2026
Thank you for taking the time to share your feedback, it is important to us and we use it to improve our services. We’re truly sorry to hear about your experience, and will review the call and claim and clear up any future questions ahead of time. Thank you for trusting us with your home, we look forward to serving you in the future.
Lou S.
The product they installed the carrier high-tech efficiency furnace for a large home has a Infiniti I believe thermostat and I shot a code that the owner of the company troubleshot and then brought out his top service rep and they both agreed that I needed a new brain box they were out here within 20 hours of me responding to him. The service rep is a consummate professional and I actually talked to the owner of discount I sent him the trouble code great service it's as simple as that and this is after the sale
Response from OncourseFeb 27, 2026
We’re delighted to hear everything went smoothly for you! Our goal is to make home repairs as simple as possible - from scheduling and permits to sending a trusted local pro when you need one. Thank you for sharing your experience!
Cindy B.
They did a great job fixing the problem
Response from OncourseFeb 27, 2026
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
Linda
The company changed the policy. Zones were no longer covered. So, the tech could not address the furnace issue. I will not use them again.
Response from OncourseFeb 26, 2026
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we want to make this right. We would like to work with you to bring this matter to resolution. We sent you a request for additional information so that we can can identify your claim and assign a member of our Help Desk team to assist with this claim and partner to address your concerns. Your feedback is important to us, and we’re committed to using it to improve.
Georgene K.
I'm glad I have the Gold plan. My refrigerator and water heater died the same day. Repair visits were prompt but futile since both appliances are beyond hope. It's a relief to know that the Gold plan will cover part of the cost for new appliances.
Response from OncourseFeb 23, 2026
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
Judy C.
Technician on time, work quickly with efficiency
Response from OncourseFeb 12, 2026
Thanks for the shoutout! We’re so glad our technician made a great impression. Our techs bring decades of local experience to every system in your home with pride in every repair. We’ll make sure to pass your feedback along.
