OncourseReviews of oncourse.com

Next day service. Technician was very thorough and knowledgeable.

So thankful I have this service. My washer broke and it saved me big time.

I have had the worst customer service from Oncourse. My account was overpaid $257. I have tried to be reimbursed since Nov 2025. The agents have stated many things and they were all misleading or incorrect. The last called I made was on February 26, I was told that the request was being escalated and I should receive within 4 weeks, that again is unacceptable. That was the 5th time I was informed the check is in the mail with in 4 weeks. I do not believe the check will be in the mail. I have been with Pivotal before its was Oncourse over 30yrs. and never missed a payment. This is the worst experience I have ever had with this company. Since I have not receive my refund I know longer need to do business with your company.

I spoke with two different people, one was good the other not a pleasant experience. The first call ended up in a call center that had much background noise, the woman spoke with an accent and I couldn't understand her well at all and was not able to understand her name. That may have been due to the extreme noisy background. The woman arranged for provider and said he would be out in about four hours ... but he showed up in an hour or so after my call (and I was not home but my wife was). He said the appliance was broken and needed approval to fix it. The next day, when I didn't here from anyone and I made a second call to OnCourse and got a new call center and a male representative, the background noise was minimal. I told the person I spoke with (Abraham) about the previous day's experience. Abraham was much easier to understand and deal with and took my information and arranged for a new claim number and different service provider. The new provider came out about 3-4 hours later, researched the problem and had a conversation with me. He indicated and that he felt OnCourse would not approve the purchase of replacement parts because of cost. I didn't agree but I wasn't going to change his mind. The microwave has been used by me and my wife for its lifetime and mechanically and functionally was in good shape -- different from a larger family with kids using it. I considered it to be in excellent condition -- everything on it worked and it functioned perfectly except the magnetron (the failed part). So, the repair provider left. I never heard back on the status of the two claims -- whether or not either was rejected or approved. So, I gave up and went out a bought a replacement for the microwave. I am not pleased with my experience! approved.

Our problem was solved quickly and in a professional manner

I have been waiting for a reimbursement check. All I get is the run around as to when I should have received it. the paper work was sent to u January 27 or 28. I received an email stating it was approved in February and would receive auto deposit within 2 to 5 days. It is now March. Guess what NO deposit. Everytime I call all I get r different responses from one of the agents. VERY disappointed

The technician, Sean, was VERY PROFESSIONAL and answered all of my questions. He was friendly and ensured that I understood what he was doing. I appreciated his thoroughness and kindness as well as being on time!

They are the worse, they don't cover anything over $50 and I have the whole house gold program!!! When I cancelled they still charged me as usual and said it was for the previous month.