OMTechReviews of omtech.com

I received my product ASAP

Love my machine. Had 2 user errors and had to contact support. Answered the phone immediately and talked to someone on my time, not a video call on China's time. Support stayed on the phone with me to make sure I we cutting and engraving. Will purchase my next laser from OMTech for sure.

I absolutely love my new laser! I purchased an AF-2028 which is the newer model and it arrived within 5 days which was amazing and after getting it all set up I've been really enjoying using it.

Ordered machine and received within 7 days. Delivery was great.

Update: Omtech have been in touch and assisted me in resolving the issue with the power supply unit. My emails were being received in their spam folder. After noticing this, omtech were very apologetic and sorted out the issue straight away. Thank you so much for this ☺️ Since having the laser from October 2023 there has been any issues. Only that there were a few bolts missing and the belt for the auto-zeroing was way too short. This was resolved. Forwarding onto the April, the power supply unit has stopped working. After trying tirelessly to get an over the phone technician to troubleshoot this, I was told that a refund would be given for the laser. As it was confirmed as faulty. I’m now still trying to chase omtech to sort out this issue. I’ve emailed, called and used their online chat endlessly. To be given a silent treatment from them. I operate a small business and the laser is needed. I am now running at lose due to omtechs lack of response or care. I am also over £1,700 out of pocket from a dead product.

After an initial problem that was not Omtech's fault (a huge fire at the UK distribution centre), Omtech reached out and delivered a replacement. The aftersales support they have offered me has been excellent, thank you. Highly recommended.

By Murphy, I think I’ve got it! Murphy was well paced in his explanations and exceeded the expectations of my call. I now feel like I have the basics to begin and if/when I run into issues Murphy will be able to help and I won’t feel silly for asking for help.

Great customer service. I had some issues setting up with new co2 and they where very helpful.