OMTechReviews of omtech.com

I ordered the laser on November 16th. I confirmed before ordering that it was in stock and it would ship out. After confirmation I placed my order. I got the rotator in last week and I checked the status of the order and was told the unit would ship out between the 7 - 14 day mark from the order date. I called today and finally was told that the unit sold out and would be 30 days before it could ship. Was told it was because I ordered on Black Friday. Then after correcting customer service I was told I ordered a presale unit. After getting customer service to look again at the order they agreed it was not a presale order. I tried to see what units you have in stock because I was willing to upgrade to a larger unit but no help there either. I am starting to regret this choice of purchase for my laser.

Turns out you have to pay for service after you receive your new machine. Recived the reusable crate with a 4 inche screw with the hex head broke off, so I had to break the crate apart hoping there where no issues and wouldnt need the crate to return it. Turns out it doesn't work for what I need, their material specs are not even close. I already have a different brand and everything runs fine. I figure I'll get in touch with tech support for some assistance thinking maybe there is an issue with the machine if none of the specs work. Surprise, as a new customer you have to pay for tech support. No thanks, I am taking the additional loss to my business and production schedule and returning the machine. I will take my chances elsewhere. Bad business decision trying out Omtech.

OMtechlaser just left me hanging. I'm grappling with a major issue with my K40, and they haven't even bothered to email me back. I'm completely let down by your lack of responsiveness. You mentioned you'd give me a call, but I've been waiting for days with no word. This is incredibly frustrating, and my business is taking a hit because of your lack of support.

Nightmare experience. Omtech shipped the wrong product to my location and has not gotten back to me to address the return. The giant box is sitting outside who knows if it'll be stolen the next day as it can not fit into our apartment. Sales team is non existence so if at any rate problems goes down they can not be depended on. Their supply and shipping department is to blame New Update (this is what I experienced so far November 16, 2023): 1. Omtech customer service email hotline replies to emails mostly at midnight PST, meaning you will not get a response even if you have an urgency (when our 1st package arrive incorrectly, customer service was non-existent) 2. Customer service is unwilling to price match a newly discounted price (12% off + Lightburn software) when I bought the laser a few weeks apart. Instead, customer service offered a paltry 50 dollar gift card for the Lightburn software for the troubles they have initially caused 3. More details to follow Not only had I thought the shipping was the initial error for the mistake, I am starting to have doubts whether if customer service have any common sense for user experience. First you screw the customer over by sending the wrong package, second, do not reply to urgent messages until midnight, thirdly, provide no prompt answer for rectification and finally offer a minimum consolation gift of $50 for software that would've been free had I purchased the machine a few weeks later.

I have been looking into buying one and I have questions, I call the number and a lady answers saying someone will call me, set up a time for a call and never received a call. Anyone know if this company is legit? Seems like decent machine and price but I can’t ask questions.

This is the worst company I’ve ever done business with!! The product listings are false. The lasers WILL NOT connect to WiFi. When you reach out to customer support they tell you to google your questions! You get promised a call from a tech support manager and nobody calls. This laser is a piece of junk. This company is fraudulently conducting business. I’ve already filed complaints with the BBB and the attorney general! BUYER BEWARE DO NOT BUY OMTECH! This issue has been going on for over 72 hours and nobody will help me.

After almost one year, my 50 watt when hay wire. Laser hits on the x and y grinding so bad, the limit switches seem like they don’t work even though they light up. And now the x and y are running backwards. It’s been 6 weeks and I’ve lost so much $$ due to this. I don’t think I’d buy another Omtech after this. Update…. January 2024 and my laser still does not work. I have put it out in my shed and had to purchase a new laser from another company. $2500 down the tube for a laser that only lasted one year

We never heard back from our sales representative. We have been trying to purchase for over a week.