OMTechReviews of omtech.com

I ordered a 130w laser cutter from Omtech on the 6th of Jan for 7-11 days uk delivery. Following many emails with Omtech customer services I received the unit on the 15th Feb. The best delivery arrangments I received were it will be coming either Thursday or Friday of this week I felt this was very poor for a purchase costing over 4.5k and needing to be unloaded with a forklift. I was hoping that the situation would improve once I had received my laser cutter but unfortunately, this was not the case the first time I operated the laser there was a loud electrical arcing noise and an electrical burning smell. upon inspection, the high-voltage wire between the power supply and the laser tube was not terminated and was arcing onto the metal case of the laser cutter. I am feeling lucky that I didn't receive a shock from this major fault. I have emailed Omtech and hopefully awaiting a suitable remedy. Omtech customer services seem very slow and you normally have to wait for the next day to receive a reply so dealing with them can be slow and laborious.

Started Charge for a forklift offload (never happened) pallet truck, they did reimburse me, working for two days then made noise on the x-axis and started to judder bad got in tech with tech support told me what to do (no avail) sent an email they answered the following day aske for photos and video which was sent, different tech replied asked me what was wrong and told me what to do (no avail) now it's the forth time each time you do something you have to wait a day for a reply even if you reply when you get the email, this has been going on for a week ONLY USED THE LASER FOR 30 min in all.

3 weeks behind on delivery for a 150w. No one I emailed, texted, spoke with seemed to have any answers or clues of what’s going on. Only thing im told is I’ll get back with you in a few days with information. Nope not even

I just wanted to speak with a sales person, It has been ridiculous just to do that. I could only imagine how your tech support is.

I want a meet they didn’answer and after 2 weeks i recive a message , with a day with a video meet and they didn’t call me i would buy a big laser machine C02 but with this service i prefer go another brand

Buenas feliz año nuevo señor murphy Por favor me podrian ayudar mandando los 2 codigos para el asesoramiento gratuito de las 2 maquinas ya que me meto a solicitar la cita para el asesoramiento y me dicen que tengo que pagar 49 $ y cuando compre las máquinas me dijeron que el asesoramiento era gratuito y te pido por favor que me ayudes ya van a hacer 2 meses y no e podido usar las maquinas yo solo hablo español muchas gracias por tu apoyo DIOS TE BENDIGA GRANDEMENTE

I never received the download.

Placed order 15 days ago. Purchase still not delivered, and no word on when order will ship.