OMTechReviews of omtech.com

It is just as expected. Updates are definitely needed. It came aligned, so no adjustment was needed.

the instruction manual leave a lot out . the second have info video's are more help full

Updated: A warranty claim was filed and resolved within 24hrs. Machine continues to perform good. Would buy again. Machine arrived with no major damage to the crate however upon unpacking & setup it was apparent the cover glass (acrylic) was damaged then assembled onto the machine (gouges on both sides of the glass). A warranty claim has been filed so we’ll see how many stars once that is resolved.

Changing my rating from 1 star to 4.5 stars. OMTech reached out and I received my laser two days later. Apparently somebody must have entered incorrect information to their system because, as you can read below, part of my order had shipped but nobody could locate my information. As a result, I never received any information about the rotary axis being shipped AND THE SAME DAY my laser was shipped. My rating of 4.5/5 stars is just because of the communication issues, but it would be unfair of me to base my rating solely on customer service because the lasers they sell are quite a large investment. The remainder of my review is for the laser itself: Absolutely wonderful product! I had to go pick it up from the freight company because it was imperative that I received it when I picked it up. It was in an undamaged crate and extremely well packaged. I finally got it up the steps at my house and started inspecting for any damage. There was none. I set it up and so far, it has run flawlessly! Truly a high quality product. In the very near future I will be purchasing a fiber laser to complement this CO2 laser and I WILL be buying from OMTech again. Thanks to OMTech person who responded to my original review, located my order and apologized for the typo about not hesitating to not reach out. The rest of this review is my original review: I wanted to believe the negative reviews were anomalies or completely unrealistic, but I was wrong. I cannot get a straight answer from OMTech about when my laser is to arrive. I was told that once payment was cleared, it would be shipped. Yesterday, I received my rotary axis via FedEx… and I had absolutely no idea it was even shipped! I sent an email to the sales person and haven’t heard back. I emailed their support and got a reply that blew me away! It said that they received payment but it hadn’t cleared, and they don’t ship until the money is cleared. But I got the rotary axis? Makes no sense… The part that blew me away was the last line. It said if I have any other questions, to NOT ask. Am I being unreasonable? Unrealistic? All I want is an estimate of when my $4,000 purchase will arrive. Salesperson was very quick to respond before I purchased, but as soon as I bought, I was pretty much ignored. Just tell me when I can expect it.. I am trying to run a business and need to know what to tell my customers!!! OMTech: for nearly 20 years, I worked in customer service call centers. 10 of those years were in management. If you wish, I would be happy to give you some advice to improve your customer experience. Many of your most recent reviews have been about customer service, my own included. Edit 2: Thank you!

Awesome machine my only complaint would be more instructions to get started maybe a first cut project with detailed instructions but other than that so far I love it

I would love to give 4.5 stars but I can't at this time. It isn't because of the machine at all, it is because I was sent the incorrect laser. I ordered the AF2435 - 80w and received MF1220-50. I did contact customer service and they admitted their error. You are making it right, but it came at a bad time with me having to get orders completed. For anyone reading this that just ordered a machine. Do this, check the SKU number that OMTech send you, and then when the laser arrives, the SKU will be in big letters on the side of the box, if they don't match, don't sign for it.

Attentive and helpful service throughout the process. I do feel like the white glove service is a little overpriced because since they didn't even open my package like it said they would. They did deliver it safely so that is good. Would buy again without the white glove service.

Laser appears to be pretty robust. Manuals are pretty rubbish though and the water pump died on the first day. Why then 4 stars? Because for the money it is an awesome bit of technology!