OMTechReviews of omtech.com

Omtech Laser's shipment took considerably longer than the estimated delivery time. The official website clearly showed that the product was in stock, but I still had to wait for a long time.

OmtechLaser's machines were breaking down so often that I had only been using them for three months and they had broken down 2-3 times, which was seriously disrupting my business operations and the downtime was taking a toll on my productivity and bottom line.

Got the Omtech AF2440 100 watt arrived in great shape got it out and started to check the mirrors. But no burn on the tape to the first mirror. Been working with tech support but a slow go. Got to the resistor test and its pointing to the tube being bad. I even ordered a spare power supply and got the same results. Now I get another email asking me to do the same tests all over again and resend the videos. I hope I got better response. or I got an expensive workbench!

When I received the machine it was just broken and not working at all. I immediately tried to contact their tech support, but when I called their support line, all I got was an endless wait and an automated response. Asking for help by email was equally futile. Despite sending a detailed message outlining my problem and the steps I had taken, I received no response. It was as if their email support didn't even exist. Would not recommend anyone to buy from this company.

Update: since I cannot reply to Omtech's response and they are CLEARLY the most unprofessional company out there which is reflected by their insistent replies to argue with the customer and try to prove themselves right! Which they are still wrong in their response. There were several items still missing, as I stated in my original post here that were NEVER added, but it was sent to clicklease anyways. And we NEVER approved the invoice before it was sent to clicklease!! AGAIN, if you all were more worried about doing your job correctly instead of trying to prove me wrong, you would have caught this! The rotary and several other things were left off that we went over with the first rep that kept cutting me off! Just wow at the unprofessional mentality of this company. Other reviews I have found, state the same thing. And now you all trying to throw up who you were talking to, lol!!! My husband was right there the entire time. This place is ridiculous and not even recommended by clicklease, fyi!!! We are now going with a company that is recommended and has already been a thousand times better in customer service. Clicklease recommends like five different places and this bootleg place definitely isn't one of them! I am beyond flabbergasted at how you all argue with customers. You definitely won't stay in business with this nonsense! Good riddance!! We haven't even purchased our equipment yet and this company and customer service has been absolutely horrible. We tried to order our equipment last Friday only to have the representative cut me off repeatedly and never put the order in. I was told I would immediately be getting an invoice to approve which never came. I called back Saturday morning and sent an email. The representative I spoke to on Saturday confirmed that there was no order placed. She escalated our issues to a supervisor to call me on Monday. Fast forward to today, Monday it started off with emails from Omtech trying to CYA and they had the rude representative on the email threads!!! If this isn't unprofessional, I don't know what is. She responded trying to CYA and claims that the order wasn't placed because taxes were added and shouldn't have been but the order was in and on hold so to speak. I got an attachment of the order with half of the items missing that we were trying to order. I responded about this and how it was confirmed on Saturday that there was NO order in the system for us and that they were just trying to cover their tracks! A supervisor Michelle called me this afternoon and not only was just trying to take up for this representative, but wasn't listening to me either! I told her some of our items were missing that we were trying to order and that clearly the original representative wasn't doing her job properly and obviously was cutting me off and not listening!! Had she been listening, items would not have been missed. At this point, we told Michelle forget it, we are taking our business elsewhere and hung up! Well, that hasn't stopped Omtech! I just got a text from clicklease asking me to confirm my order which we never approved with Omtech. We were told the invoice had to be approved with Omtech first before it went to clicklease btw!!! So not only do they not listen to their potential customers, I guess they are trying to be shady and push the order through anyways. We have already called clicklease and let them know, we will NEVER be doing business with Omtech. My husband found them and said they were the cheapest. Cheapest isn't always better and in this case it's absolutely horrible! Don't get me started on the email response from the representative who cut me off on the phone. It was written so illiterate that I could barely comprehend it. Just wow!!!! Lost our business before it even got started. I'd stay far away from this company. I am in shock at how nonchalant the supervisor was and incomprehensible they all seem to be. Stay away. Buyer beware.

The most awful and frustrating company I had to deal with, I was so lucky I purchased the machine on amazon marketplace or I would have lost my money. They difficult the returns and try to make u feel guilty about wanting to return the items. Offer you methods of returning just for you to accept and they say it is no longer possible to return things that way, try to make you take down your complaints with empty promises, I can't put into words how distressed this company made me feel and still is making me feel, the customer service is a nightmare, run away from them.

Set up a sales call and spoke with Matthew. Worked out all the prices and sent Tax exempt number in waited a week with no Quote. Called left message for Matthew no response. After multiple emails and a second call Matthew called back say my quote slipped through the cracks. Was told i would have quote in 24 hours. 3 Days later finally got quote and it was completly wrong. Called back again asked for supervisor was told i would get call back that day. 2 days later still waiting for call. I would advise looking for another brand like i am.

Non functioning product with no support