OMTechReviews of omtech.com

i wrote a email, showing a video that my machine was incomplete, and i was literally ignored by your costumer service agent kathy.

We ordered replacement tube various times and everything single time it arrives broken. When you call to ask to use a different form of shipment or if they are send the package overnight because of our urgency they say no. It is worst company and product!!!

Compramos una maquina Omtech laser y se averio a principios de octubre Todavia no hemos podido arreglarla, pues el servicio tecnico on line no para de pedirnos siempre los mismos datos, pero no consigue arreglara

WHAT ARE YOU TALKING ABOUT??? I DIDN"T BUY YOUR MACHINE!!!

I bought an OMTech CO2 laser machine, and it’s nothing but a pile of poorly built, unreliable garbage. The machine’s mechanical structure is constantly falling apart, with parts breaking or malfunctioning after just a few uses. The whole product feels cheaply made – it’s clear that OMTech is just reselling low-quality Chinese machines under a fake “American” brand name. Their customer service is just as bad as their product. Whoever pick up the phone call cant even speak proper English, I tried reaching out after multiple breakdowns, but they were slow to respond and offered no real solutions. It’s clear they don’t care about their customers once they’ve made the sale. If you’re considering buying from OMTech, save yourself the hassle – you’re better off getting a more reputable brand. These machines are just eBay-junk that’ll leave you frustrated and out of pocket.

I purchased a new laser and water chiller about 3 months ago. Their customer support can be lacking but they are somewhat responsive. My water chiller died nearly a week ago and I've been attempting to get some information on what I can troubleshoot, if anything. In multiple emails they don't actually tell me anything to check with the exception of checking the coils for a leak. They proceed to tell me I can take it to an HVAC company, get them to fix and refill the unit and they will reimburse me. This unit is less than 3 months old mind you. If I were to do that, my local HVAC company is booking 2-3 weeks out. That means I'm out of a working machine for close to a month. I've asked about the warranty and refund policy on the last few emails and they do not bother to respond to those questions. I'm well aware of their warranty, I just want it refunded at this point so I can purchase a unit that is quality. After speaking to a few people, they've had similar stories and I'm not convinced I will be getting that refund. Unfortunately I'm forced to put them on blast until they honor their warranty.

Not happy with refurbished fibre laser. Does not function as it should

Absolute junk. Never worked out of the box. Some of the issues "may" have been caused by damage in shipment but the company refuses to assist with any replacement. They keep asking for videos of the internal workings of the product which can't even be sent via the method they are asking, Email. Junk Junk Junk. I believe they are "running out the clock" to get past the 30 day return window. They have stated they cant replace it because it is now "used". Terrible product and terrible company. I would give negative star if that were possible. Components seem to be cheap chinese poor quality junk.