OMTechReviews of omtech.com

The service has been great so far. I have 3 omtech lasers so far. I have an 30w split fiber,55wpolar plus, and an 80w 2028AF. I enjoy working with all of them, however, I do have some recommendations. I wish the polar plus had a red dot on the laser so you could see the exact location of the laser. Also, I do wish it was more portable, which is what I was looking for. The 80w laser works great, however it is a little cumbersome to switch over to the rotary attachment, because you can't see the plug that you need to plug into. I just wish it was set up like your polar plus is for rotary work. One more suggestion. It would be great if you had a 40w IR laser with a conveyor and pass through in your product line.. Please do not take my suggestions as negative comments, it is meant for your information to improve your products.

Recently purchased the AF2820-60 and I am absolutely in love with this machine. The fine details that this machine can cut is just amazing and mind blowing.

I had three questions that were all answered immediately. I will most likely be purchasing a machine soon.

The lasers I purchased from OMTech have worked great! There have been a few minor issues, but I have been able to figure them out quickly. Almost always I have found it is something that I have done wrong. The only negative feedback I have is the loyalty program. It has said for over a year “Coming soon”. We are by staff they do not know anything about when or what it will be. The descriptions of the loyalty program sound great, but when? Very frustrating

We had an issue with the autofocus. Phone support was great. I’m pretty handy, so they sent me the replacement part promptly with instructions. The laser now works like a champ.

Fast and problem solving assistance

So what made me choose your product is the company i used to work for had a OmTech pro 2440 which was having issues i called describe the problems and i wasn't even the person that purchased the product but tech support went above and beyond to help me having no previous laser experience needless to say i felt overwhelmed but the customer support was amazing so when it was time to purchase a laser i knew which company had won my business and now i can't wait to upgrade and get a bigger format thank you for an amazing product and amazing service

I’m very new to the laser community. Honestly had zero idea on how to operate or do anything but within 2 days I was cutting test designs for my new shop. A week later now I feel like a laser operator now. It was super easy to learn. Once you stumble across something you adjust it once and then you got it. I didn’t read the manual. I just watched youtube videos and chatgpt will be your bestfriend getting thru the bumps in the road. Shipping was also amazing. It was very secured. If you dont think the laser will fit in your house, the legs detach making it be able to fit thru anything doorway. High recommend using a furniture dolly to move thru your house! All in all its been a great experience from ordering to shipping to setup to operating.