OMTechReviews of omtech.com

Scammers, scammed a lot of folks out of their Aurora DTF printer on kickstarter. Didn’t deliver on this printer and just took their money.

Brauchen eine Woche um zu merken, das ein Artikel nicht vorrätig ist und dieser 10 Wochen Lieferzeit hat. Werde dort nichts mehr bestellen und habe bei Paypal einen Fall eröffnet. Schlechter Support und telefonisch braucht man leider auch nichts zu erwarten…

Kundenservice/ Support? komplette Fehlanzeige. Mein Omtech Polar wurde zwar schnell gliefert, allerding lockerte sich der USB- Anschluss und brach zum schluss ganz ab. Ersatz wurde mir per Mail zugesichert (ich warte seit 2-3Monaten) Gerät steht jetzt und kann nicht benutzt werden und das nach nur maximal 3h Laufzeit. Jeglicher Versuch den Support zu erreichen geht ins leere. Gerät hat noch Garantie, aber sowas ist absolut unentschuldbar. Antwort innerhalb 24h? ja als Bot, den man nicht gebrauchen kann. Wir werden nun unseren Anwalt die Sachen regeln lassen. Marketing ist alles anscheinend aber Support kennt man nicht.

Highly would not recommend. Costumer service is non existent. Bought a 60w just a year ago and the power supply/control panel quit. Can’t get any reply back or help with the situation at all

If I could rate with zero stars I would. I ordered a polar light 55 W. No updates on website for weeks. I called for them, only for them to tell me it was back ordered and wouldn’t be in for another month. I spoke to someone who found a much larger machine the was “ready to ship”. I canceled the first machine and ordered the AF2028 90w. After a week of no update on the website and multiple phone calls and chats, someone was finally able to tell me that this unit was also back ordered (I ordered because it said ready to ship) and offered to cancel or have someone find another comparable unit “ready to ship”. Obviously their website and system is useless because they didn’t know that the 2nd unit I ordered was back ordered. And their website STILL lists it as ready to ship. I told them I was going to cancel my order again because I felt like getting this figured out wasn’t a priority, and said if they came back with a decent offer to show that my order meant something to them I would consider keeping it. $100 gift card was their answer. You can’t rely on them to send you an email or call you back when they say they will.

I backed the OMTech Aurora DTF printer on Kickstarter, which was advertised with a “Guaranteed shipping in March 2026” promise. Months after the promised shipping date, I still have not received the product, and it is June 1! There is still no verifiable tracking information, no proof of shipment, and no refund. I have contacted OMTech multiple times requesting either shipping confirmation or a refund. Instead, I was told that refunds must be handled through Kickstarter. Kickstarter Support has confirmed that creators are responsible for fulfilling rewards and handling refunds. After I pointed this out, OMTech stopped responding to my messages. At this point: the product has not been delivered no tracking information exists no refund has been issued communication has been completely cut off From my experience, OMTech has repeatedly made delivery promises that were not fulfilled and is now refusing to resolve the situation or return the funds. I strongly advise potential backers to carefully research this company, read the Kickstarter comments, and fully understand the risk before purchasing anything from them.

I purchased an ~$8,000 CO2 laser that developed a Y-axis electrical fault. What followed was months of dealing with a support team that either cannot or will not properly diagnose their own machines. Through systematic troubleshooting I was able to determine that the Y motor works when bypassed directly to the stepper driver, and that swapping the known-working X-axis relay to the Y-axis changed nothing. The relay is not the problem. I submitted all of this evidence to OMTech support in full. Their response was to send me a replacement relay. I spent over an hour and a half on hold only to be told by the tech that they did not know enough about my case to explain their own recommended solution. The call ended with a promise that someone would follow up by email — the same channel that had already gone nowhere for months. The hardware is why these machines get recommended. But the moment something goes wrong you will find out that the support operation behind it is not equipped to stand behind what they sell. No logical diagnostic process, no accountability, and no urgency. If you are a hobbyist who never needs support, maybe you'll be fine. If you are a business owner who depends on uptime, look elsewhere. The savings are not worth what you will lose when the machine goes down and you are left to fight for a resolution alone.

Absolute terrible product it's good when it works bit it got delivered broken and since then I've had nothing but issues and replaced parts I'm close to having my k40 for 9 months and had to get 4 different replacement parts as it keeps breaking i think they sent me a second hand machine