OMTechReviews of omtech.com

I have absolutely no regrets purchasing my AF 20*24 60 watt laser engraver. The chiller arrived a almost immediately and the laser unit a mere week after the purchase. The unit is well packed and arrived safe and sound. I have upgraded the exhaust system with an Infinity inline fan. I have only just begun to familiarize myself with the machine but I do not regret settling on 60 watts for that is quite capable. The best part of purchasing a reputable brand is the support that exists, be it from the company or from enthused owners on Youtube. I have purchased in the past a CNC machine from an importer in the States. After receiving the machine, I was all on my own. I encountered a host of issues which I invariably had to overcome on my own. OMTech's business model is not structured in such a way. I had ordered a laser alignment tool which was invariably misplaced by the carrier. I was promptly refunded. Deeds speak!

Fast shipping and wonderful customer service! Thank you!!

They responded in a very timely manner. They evaluated what was necessary to resolve my issue and they took the action needed to solve my problem.

I’m still trying to work out using the lightburn software but so far seems to be a good for e grasp far. A couple issues I have concerns with are having to do upgrades on a new machine. Not that they had to be done but if you’re going to use the machine for its full potential they should be done. Removing the original vent fan and install an in line exterior fan. This needs to be done if you’re going to do some serious cutting with the 60W and above. Was not satisfied with the lighting. One strip of lights on the moving arm doesn’t seem to be enough especially with the tinted plastic cover. Added a strip of LED lights around the outer edge of the cutting table. Otherwise should be a good machine

Great service from Omtech, rapid response and support beyond the call. These machines are not plug and play, there is a huge learning curve with them, Omtech and the user community make that learning curve much less painful.

The question I asked regarding "What type of laser safety glasses do I need to use with the OMTech Polar CO2 laser" was answered quickly and with the information I needed. Further I found a document from OMTech regarding laser safety. It is an excellent document and I posted it to the class of STEM teachers to whom I am currently teaching Project Lead The Way (PLTW) Introduction to Engineering Design (IED) curriculum. I will also inform them of the capabilities of your machine, once I have mine up and running. We have a network of over 7500 IED teachers and a little over 100 of us that are Master Teachers for that course. Your attention to safety is extremely important for the classroom.

We love the out co2 laser and chiller it’s working great and has changed our business,

Website easy to use, ordering process easy and quick. Excellent communication from company immediately following order and constant shipping updates. Delivery service was excellent. I am VERY happy with my purchase.