omnipod.comReviews of omnipod.com

I moved from Omnipod Dash to Omnipod Five about five months ago and have had constant problems. Most of my issues are at night when I get alarm warnings/sinals; waking me at 3, 4, 5 o'clock etc. These alarms are for loss of sgnal fgrom the sensor, (Libra Two Plus), both of which are in line of sight and only 8 inches apart. I also get alarms, also at night, when the pod just decides to chnage modes, also for no apparent reason. When I contacted Insulet they could not give an explanation and only offered to replace the pods Then in the last three weeks I have experienced the pod giving off a continuous loud high pitch whine. Last nigh at 5 o'clock in the morning!! The only way I have found to silence the pod is to hit it with a hammer. When I spoke to Insulet they suggested I poke a pin in the back of the pod to stop the noise! Once again without explanation as to why this is happening. I beleive this product has come to market without ironing out the technical bugs They have not given any thought about the consequences of how this is affecting the patient I wish Roche had never pulled out of the market has I had 12 years of hassle free performance from their products. The time has come to look for an alternative punp system. Omnipod 5 'sounds ' a great technical product, but does not live up to expectations

I would give zero stars if possible. One email not responded to, one telephone call where no clear answer given as to when or if delivery would be made, a further call where the person said a lot but unclear what was actually going to happen when and then cut me off. In calling back the person answering had no apparent means of tracing the person I had been speaking to and I wasn’t willing to start again, no one had called me back.

Customer service is awful. I got a loaner PDM in July which i returned unused at the start of August tracked Royal Mail. It was received by them so i thought that was that. I have now received many harassing emails saying that i am going to be charged £250 as i never returned it. I have emailed and called customer service many times and each time get told something different. I just received another harassing email this morning 8 weeks after i returned the loaner saying in am now getting invoiced for £250 plus VAT. Absolute bullies and a disgrace.

Omnipod has the worst phone engineers in the business. It takes forever for them to enable their app to work on a new phone with better specs. They should be ashamed of themselves

Omnipod is great for helping control and maintain blood sugar levels. I’ve been a T1D for 38 years. And have used insulin injections mostly, mini med pump and Omnipod dash/5. And the amount of waste that is generated every three days to change pod sites is awful compared to using injections. No part of the pod would be reusable. I took the pod apart to see what it was made of. There are 3 small batteries in every pod. That are discarded every 3 days. Along with microchips, metals, hard plastics, ect. We need to demand a more sustainable product.

Ik heb keurig een maand van te voren een vakantie leenpomp aangevraagd. Ik zou aanvullend een mail krijgen om nog te bevestigen. Toen de mail niet kwam weer gebeld, zegt de man van klantenservice dat de opdracht is geannuleerd omdat er te weinig leenpompen voorradig zijn. En dat ik het maar moest regelen via de verpleegkundige misschien dat zij kon helpen. En ik kan ook niet op de reservelijst want het is gewoon geannuleerd…..Erg slecht dat ik gewoon geen bericht erover kreeg en het maar zelf moet uitzoeken. Een hele slechte beurt van de klantenservice.

My blood sugars have never been so bad, horrendous highs and lows. By day 3 i have to bolus from a pen as it no longer works. Uncomfortable and painful to wear. The only thing worse than the actual product is the awful customer service. Incorrect information given to both me and my DSN, orders of pods that are not delivered. They even phoned in the middle of the night to "update the system" - completely unacceptable to wake people up in the night unless it's an emergency. Please do yourself a favour and use another pump company.

My wife is on holiday with my daughter in Amsterdam, we think they had the PDM stolen (pickpockets). I rang Insulet and explained the situation and that we needed a replacement device as they were traveling back to the UK in the morning, after giving my security answers and answering a few more questions they informed me they would be shipping one out to my address. Less than 2 hours later the device was in my hand, I was very impressed. When they get back to the UK in the morning we'll be back on track. Thanks to the guy who dealt with my original request and the other guys that followed up with a rough time of arrival