Omi JewelryReviews of omijewelry.com

I had the best experience dealing with Russel. I purchased a stunning gold and diamond Chai, and the entire process was seamless and enjoyable. Russel demonstrated exceptional professionalism, guiding me through every detail with patience and expertise. His attention to detail and commitment to customer satisfaction truly stood out, making this purchase memorable. I highly recommend Russel to anyone looking for quality products and outstanding service.

I recently worked with Anthony from OMI Jewelers to find the perfect Rolex watch, and I couldn't be happier with the experience! He was knowledgeable, patient, and helped me find exactly what I was looking for. His expertise and excellent customer service made the process seamless and enjoyable. Highly recommend working with Anthony if you're looking for a luxury watch!

I purchased a Rolex Datejust with diamond markers from OMI Jewelry, expecting both quality craftsmanship and reliable customer service. Unfortunately, within just a couple of months of ownership, I encountered my first issue. While on vacation in Cancun, humidity somehow entered the watch — something that should not happen with a Rolex. I returned the watch for repair, which OMI handled. A few months later, I wore the watch again and discovered that several of the diamond-encrusted hour markers had fallen off. This was the second repair needed within only seven months of ownership. This is not a watch I wear daily; in fact, I estimate I’ve worn it fewer than 10 times in that entire period. For a luxury watch — especially a Rolex — this level of recurring issues is alarming. What has been equally disappointing is the change in OMI’s responsiveness. When I was in the buying process, they were highly attentive, quick to respond, and eager to answer every question. However, when it came time to address this second repair, communication slowed dramatically. I had to follow up repeatedly and even express that I would consider legal counsel to get an appropriate response. I understand that after a sale, a repair may not generate new revenue for a business, but for a high-value purchase, post-sale service is just as important as the initial transaction. The experience has left me deeply concerned about both the quality of the watch and the company’s commitment to customer care. OMI’s warranty covers only two repairs per year, so I worry about what will happen after the two-year warranty expires if these issues continue. My fiancée has purchased multiple items from OMI, but after seeing how my situation was handled, she too has reconsidered doing business with them. We were referred to OMI by several customers, but based on my experience, I cannot in good conscience recommend them. I will not be purchasing from OMI Jewelry again. , expecting both quality craftsmanship and reliable customer service. Unfortunately, within just a couple of months of ownership, I encountered my first issue. While on vacation in Cancun, humidity somehow entered the watch — something that should not happen with a Rolex. I returned the watch for repair, which OMI handled. A few months later, I wore the watch again and discovered that several of the diamond-encrusted hour markers had fallen off. This was the second repair needed within only seven months of ownership. This is not a watch I wear daily; in fact, I estimate I’ve worn it fewer than 10 times in that entire period. For a luxury watch — especially a Rolex — this level of recurring issues is alarming. What has been equally disappointing is the change in OMI’s responsiveness. When I was in the buying process, they were highly attentive, quick to respond, and eager to answer every question. However, when it came time to address this second repair, communication slowed dramatically. I had to follow up repeatedly and even express that I would consider legal counsel to get an appropriate response. I understand that after a sale, a repair may not generate new revenue for a business, but for a high-value purchase, post-sale service is just as important as the initial transaction. The experience has left me deeply concerned about both the quality of the watch and the company’s commitment to customer care. OMI’s warranty covers only two repairs per year, so I worry about what will happen after the two-year warranty expires if these issues continue. My fiancée has purchased multiple items from OMI, but after seeing how my situation was handled, she too has reconsidered doing business with them. We were referred to OMI by several customers, but based on my experience, I cannot in good conscience recommend them. I will not be purchasing from OMI Jewelry again. Ruben Madrigal -

Absolutely love my diamond pendant from Omi Jewelry the sparkle is unreal the quality was flawless and the service was top notch from start to finish highly recommend.

Look, first time buyer and they really know how to treat their customers. They got everything you could possibly be looking for. The diamond quality is higher compared to anybody else per dollar so it a no brainer to buy from OMI jewelry. Their customer service is special they make you feel like family. I will definitely buy from here again.

The Jesus Pendant I ordered was absolutely beautiful! It took a couple weeks to receive because it needed to be ordered, however, when I received it, the pendant was so stunning! The box it came in was perfect, plus the inside lights of the box made the pendant look like something out of this world! Thank you!

I highly recommend OMI Jewelry to anyone in the market for fine timepieces or jewelry. They have truly earned our loyalty. I recently purchased a 2025 Rolex Submariner for my husband, and he absolutely loves it. The entire process was seamless, and the communication throughout was exceptional. My husband has already expressed his intent to return to OMI for future watch and jewelry purchases. Thank you, OMI, for making our first Rolex purchase not only effortless but also memorable through your professionalism and genuine care for your customers.

Customer service is HORRIBLE! Needing an account closed and they have not sent me an email confirmation to reassure me it has been done. Have contacted them MULTIPLE times. Call and talked to someone and they told me to call back later.