William J.
The purchase from beginning to end was…
The purchase from beginning to end was great. Even continues to answer questions regarding care of my Rolex. And the best part!! The watch is beautiful with a great price.
OMI Jewelry is your trusted source for luxury watches and beautiful custom jewelry. Brands include Rolex, AP, Patek, Hublot, Breitling, Cartier and Chanel.
Omi Jewelry (omijewelry.com) has 544 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Jewelry & Watches · Huntington, New York
Excellent

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Excellent
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Jewelry & Watches · Brooklyn, New York
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544 approved reviews, newest moderated first
William J.
The purchase from beginning to end was great. Even continues to answer questions regarding care of my Rolex. And the best part!! The watch is beautiful with a great price.
Stefan P.
Great customer service
Tabassum K.
Really good customers service helped me with all the questions I had n wen it came to shipping they were very helpful about it
Gary G.
My picture pendant of my mom is Excellent!!!
Natalie M.
When shopping for a ring I didn’t see my size. I contacted customer service and they were able to customize the ring for me without hesitation. Great customer service. Package was delivered securely by fed ex in a timely manner. I absolutely love the ring!!!
Muhammad
Outstanding experience! I had been Rolex shopping for a while and visited many places in the Diamond District, including some of the well-known, social-media-popular shops. Being new to the luxury watch game, I wasn’t sure what to expect. The professionalism and promptness Rodney showed were truly unmatched. Communication was always timely and clear, and I couldn’t be happier with my Rolex. It was sent in pristine, secure condition. The entire transaction was smooth, fast, and extremely professional. I would recommend Rodney to anyone without hesitation.
Anthony C.
I had a great experience purchasing a pre-owned Rolex from OMI Jewelry. The entire process was smooth, transparent, and professional from start to finish. They were knowledgeable, responsive, and made me feel confident in my purchase. I would absolutely recommend OMI Jewelry to anyone looking for a quality timepiece and excellent service.
Consumer
The Rolex I purchased specifically said it had a ceramic bezel both in the headline of the listing and in the description. I received an aluminum bezel Rolex. The attempt to make it “right” was to try to upsell me on a more expensive watch. False advertising and lackluster customer service. Also, if you want to actually talk to someone on the phone it’s basically impossible. No one answers the phone.
Response from Omi JewelryJan 14, 2026
I’m truly sorry for the disappointment and how this experience felt. That’s not the standard we aim for. To clarify what happened: we were communicating via email and didn’t receive any missed calls or voicemails from your number. That said, if you prefer phone support, I’m happy to arrange a call—just reply with the best number and a time window. On the bezel concern: you’re right to expect that the item matches the listing details. When you let us know the bezel you received wasn’t what you expected, we tried to resolve it quickly and fairly. You mentioned you wanted a specific version/model that is more expensive. The option we offered was not meant to upsell you—it was a goodwill solution to get you the exact model you wanted while avoiding restocking fees, and we offered it at our cost to reduce your out-of-pocket expense. We still want to make this right An exchange into the exact model/version you want under the pricing we already offered. Thanks again for bringing this to our attention, and I hope we can turn this around for you.