Omi JewelryReviews of omijewelry.com

Order #: 16009 I’m disappointed with my experience ordering from OMI Jewelry. We placed our order on March 2 and did not receive it until May 20 — over two months later. Throughout the process, there was very little communication from the company unless we repeatedly called, followed up, and pressured the business ourselves for updates. Overall, it was a very disheartening and exhausting experience. The biggest issue is that the pendant we received appears significantly smaller than what was advertised on the website. The listing claimed the pendant size was approximately 1.4” x 1.8”. However, based on direct measurements from our tape-measure photos, the pendant appears to be approximately 1.4–1.5 inches tall INCLUDING the bail and only about 0.9–1.0 inches wide. The actual pendant body itself appears closer to approximately 1.1–1.2 inches tall and about 0.9 inches wide. Compared to the advertised dimensions of 1.8 inches tall and 1.4 inches wide, this is a substantial difference and feels misleading based on the product photos and sizing descriptions shown on the website. Because so many other parts of this order were inconsistent, delayed, and inaccurate, it also raised concerns for us regarding the authenticity and quality of the metal itself. At the time of writing this review, we have not yet independently verified whether the pendant is authentic solid gold as advertised. To be determined. For the price, wait time, and overall experience, it wasn't worth the money we spent. We just expected better transparency, communication, and accuracy.

The Rolex I purchased specifically said it had a ceramic bezel both in the headline of the listing and in the description. I received an aluminum bezel Rolex. The attempt to make it “right” was to try to upsell me on a more expensive watch. False advertising and lackluster customer service. Also, if you want to actually talk to someone on the phone it’s basically impossible. No one answers the phone.

I purchased a Rolex Datejust with diamond markers from OMI Jewelry, expecting both quality craftsmanship and reliable customer service. Unfortunately, within just a couple of months of ownership, I encountered my first issue. While on vacation in Cancun, humidity somehow entered the watch — something that should not happen with a Rolex. I returned the watch for repair, which OMI handled. A few months later, I wore the watch again and discovered that several of the diamond-encrusted hour markers had fallen off. This was the second repair needed within only seven months of ownership. This is not a watch I wear daily; in fact, I estimate I’ve worn it fewer than 10 times in that entire period. For a luxury watch — especially a Rolex — this level of recurring issues is alarming. What has been equally disappointing is the change in OMI’s responsiveness. When I was in the buying process, they were highly attentive, quick to respond, and eager to answer every question. However, when it came time to address this second repair, communication slowed dramatically. I had to follow up repeatedly and even express that I would consider legal counsel to get an appropriate response. I understand that after a sale, a repair may not generate new revenue for a business, but for a high-value purchase, post-sale service is just as important as the initial transaction. The experience has left me deeply concerned about both the quality of the watch and the company’s commitment to customer care. OMI’s warranty covers only two repairs per year, so I worry about what will happen after the two-year warranty expires if these issues continue. My fiancée has purchased multiple items from OMI, but after seeing how my situation was handled, she too has reconsidered doing business with them. We were referred to OMI by several customers, but based on my experience, I cannot in good conscience recommend them. I will not be purchasing from OMI Jewelry again. , expecting both quality craftsmanship and reliable customer service. Unfortunately, within just a couple of months of ownership, I encountered my first issue. While on vacation in Cancun, humidity somehow entered the watch — something that should not happen with a Rolex. I returned the watch for repair, which OMI handled. A few months later, I wore the watch again and discovered that several of the diamond-encrusted hour markers had fallen off. This was the second repair needed within only seven months of ownership. This is not a watch I wear daily; in fact, I estimate I’ve worn it fewer than 10 times in that entire period. For a luxury watch — especially a Rolex — this level of recurring issues is alarming. What has been equally disappointing is the change in OMI’s responsiveness. When I was in the buying process, they were highly attentive, quick to respond, and eager to answer every question. However, when it came time to address this second repair, communication slowed dramatically. I had to follow up repeatedly and even express that I would consider legal counsel to get an appropriate response. I understand that after a sale, a repair may not generate new revenue for a business, but for a high-value purchase, post-sale service is just as important as the initial transaction. The experience has left me deeply concerned about both the quality of the watch and the company’s commitment to customer care. OMI’s warranty covers only two repairs per year, so I worry about what will happen after the two-year warranty expires if these issues continue. My fiancée has purchased multiple items from OMI, but after seeing how my situation was handled, she too has reconsidered doing business with them. We were referred to OMI by several customers, but based on my experience, I cannot in good conscience recommend them. I will not be purchasing from OMI Jewelry again. Ruben Madrigal -

Customer service is HORRIBLE! Needing an account closed and they have not sent me an email confirmation to reassure me it has been done. Have contacted them MULTIPLE times. Call and talked to someone and they told me to call back later.

Ordered a women’s Rolex in February, said it was in stock, (it wasn’t) waited 2-3 weeks for delivery. Most recently watch got moisture inside bezel(big non no) , now the watch has 2 year warranty from OMI. Not able to speak to 1 person after multiple calls/emails. Ended up taking watch to local authorized rolex repair shop. Was told the crown was not right and the crystal was ready to fall out. Spent more than 2K (of my money)having the watch fixed so I could wear it😳 horrible customer service, especially when purchasing such a high dollar item, shame on you guys. Buyer beware . I heard Bobs watch’s is the way to go, unfortunately it was too late for me.

Bought something and then after emailing them twice for a status update they told me they were out of stock and it would be 2-3 additional weeks. After another email, they posted a credit to my card, which they then reversed! Now I am disputing it with my credit card company

I had about 4 orders with OMI jewelry out of the 4 only one was shipped out exactly what I had ordered the other 3 orders were delayed giving other options that I didn’t want refusal of refund beware do not purchase from them it seems nothing in the website is on stock they wait for you to purchase then they order it which delays it even more and then they deny you from a refund making you wait months to receive the item you ordered

Non-Responsive and Disappointing Customer Service! This company only seems interested in helping you when you’re making a purchase—after that, customer service is nonexistent! I ordered a bracelet that was smaller than the sales representative recommended for my 7-inch wrist. I needed a size 20, not an 18. Additionally, I purchased a Juste Un Clou bracelet, but it arrived chipped. I returned both items for exchanges, but despite multiple attempts to contact the company via chat, phone, and email, I have received no response. They currently have both my returned merchandise and my payment. This lack of communication and resolution is unacceptable!