Omi JewelryReviews of omijewelry.com

Because I was interested in purchasing a pro-owned Rolex, I was very careful about researching various vendors in my area (NYC). I settled on Omi due to their incredible reputation and my interactions with a specific sales associate (Justin). Not only do they have a solid reputation for dealing in authentic and high quality watches and jewelry, but their customer service is attentive, knowledgeable, and yet low-pressure. I am a customer for life! (I ended up purchasing a date-just with a custom dial and original diamond bezel.)

Justin was very helpful with finding the watches with me, as well as helping with the wire transfer. He even figured out an overnight shipping arrangement.

I made several purchases from them in a few month time span. I messaged them after making another purchase that one watch was still not shipped that I had ordered 2 weeks prior. I was reassured that all was fine. I got shipping notification and 1 watch was sent. When I checked, both watches had the same delivery confirmation number though ordered 2 weeks apart. They did not even notice. I had to email with delayed response and then call them. They claim a new employee messed up. This is huge mistake I have never seen any other company make before. They did ship the other watch after I called, and the customer service person was kind. She apologized though the emails I got did not sound very apologetic from the manager. I just hope that this does not happen to anyone else as it was very shady. The owner has since reached out to me and I have placed orders since then and been happy. I believe this was human error and that they are trying to remedy this so it does not happen again.

Justin is very thorough and knowledgeable in his field . He does a great job of communicating and keeping you updated throughout the buying process and even after . His disposition , personality and hard work ethic is top tier . He’s super down to earth and genuine . He goes to extensive measures to get me the best deal. I know I probably aggravate him with the million questions I ask , but he doesn’t show it lol . I really appreciate Justin for being kind and always delivering exceptional customer service .

I returned some ear rings. When speaking to a young man name Justin he gave more information on other items. I could have shop at other on line sites but this rep was awesome. I in the past I have spoken to someone from customer service and he was so rule. I told myself I will never shop at omi anymore. This brings me back to Justin. For 2 weeks we spoken on the phone and through text messages. Long story short. If it wasn't for his kindness and patience with me I wouldn't never buy again from you guys. As of now I did purchase a pair of earrings that cost more then I was spending at first. Just because the sales rep name Justin gave me good customer service

very good communication and customer service 100%recommended i love the quality of the product

BUYERS BEWARE! I purchased a $38k watch from OMI Jewelry through his website and then he called me 3 days later to tell me the price was wrong and an error on his website with the coupon code the offer. Would not honor and tried to get another few thousand out of me. Not an honorable man or seller. Total switch and bait to get more $ from me.

The best wach