OMI Jewelry is your trusted source for luxury watches and beautiful custom jewelry. Brands include Rolex, AP, Patek, Hublot, Breitling, Cartier and Chanel.
Omi Jewelry (omijewelry.com) has 544 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Jewelry & Watches · Huntington, New York
Excellent
Jewelry & Watches · New York, New York
Excellent
Jewelry & Watches · New York, New York
Excellent
Jewelry & Watches · Brooklyn, New York
Excellent
544 approved reviews, newest moderated first
Erica J.
I have a strong affection for OMI. My interaction with the company and its employees was truly delightful. Their excellent communication guided me seamlessly through the necklace purchase process for my fiance. The Christmas gift was a hit, and he even shed genuine tears upon receiving it. We are overjoyed, and to add to our happiness, I've recently ordered the matching bracelet as a birthday surprise, eagerly anticipating its arrival.
Barbara
I bought a Rolex for my boyfriend's birthday. It came late because of "weather." I was out of town when it came and then gave it to my boyfriend a whole month early. Sadly, it was not what he was looking for. The store would not allow me to return the watch (which I found out after the fact I was way over charged for - my bad) since it was not returned four days after delivery - even though it was late and I was out of town when it arrived. Their loss because they could have charged me a restocking fee and then sold the same watch again for way too much and made much more money. Plus there was a lot of "This is your fault and not ours" going on on the OMI end. So....buyer beware.
Response from Omi JewelryFeb 5, 2024
During the sales communication with the customer before the watch was purchased, we advised the customer that the watch was from 2011. She still proceeded with the order. Our policy is clearly stated on our website; no return after 3 days and that we charge a 15% restocking fee. The customer waited approx. 2 weeks before returning the product. We cannot accept delinquency when our policies are clearly stated. The best we could do was offer a refund and we made every best effort to be accommodating while providing the best customer service.
Rob B.
I got very courteous, prompt service. The watch is the most beautiful I have ever seen. However, because of the rush that I asked for, they didn't notice that there were missing links in the solid gold band. My representative, Anthony, contacted the owner who immediately made it right by sending the links. I would truly highly recommend OMI to anyone looking for a great watch at a very fair price!!
Philip N.
I called to get a status of my order and Justin jumped on it and was all over it. He not only got me and idiaye, provided me reassurance that my order was gong to be overnighted and should arrive in time for my son’s birthday! The following day, today, Justin reached out to me again, not expected, as an added measure to ensure me my order was going to make it by tomorrow! This extra mile and going above and beyond separated OMI from the rest! Thanks Justin Oliver -Customer Service Associate!! You Da Best!!!! Coach Phil
Julius
It took longer than expected but the pendant that I purchased was worth the wait. Definitely satisfied with my purchase. The owner reached out to me personally and that was greatly appreciated.
Elizabeth
Justin went above and beyond to get me taken care of. I was super nervous about buying a ring from out of state without ever getting the chance to see it in person but Justin made the process super easy, even down to custom ordering! The service provided made me feel like a repeat customer not a first time buyer.
Andrew C.
Purchased a wimbeldon two tone Rolex….. Justin was informative, responsive and reliable. The watch was exactly as advertised and described….. the transaction could not have been easier and received the watch 2 days later! I beyond recommend Justin and OMI!
Billy F.
Justin is great and he helped me when I needed to get an exchange done.