OMI Jewelry is your trusted source for luxury watches and beautiful custom jewelry. Brands include Rolex, AP, Patek, Hublot, Breitling, Cartier and Chanel.
Omi Jewelry (omijewelry.com) has 544 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Jewelry & Watches · Huntington, New York
Excellent
Jewelry & Watches · New York, New York
Excellent
Jewelry & Watches · New York, New York
Excellent
Jewelry & Watches · Brooklyn, New York
Excellent
544 approved reviews, newest moderated first
Daniel S.
They helped me receive the watch right before my birthday and convinced to keep me updated the whole time . The product was way better than I expected . I highly recommend OMI jewelry to anyone who is looking to buy their first Rolex .
Dr. Sheri L. M.
The team at OMI were absolutely amazing! We flew in from Houston to get a custom wedding ring for my husband to be. The team provided a wealth of options, provided key suggestions, and gave us an AMAZING price for ring to REMEMBER!!! We had a wonderful experience, and will now be life-long customers.
Rob C.
OMI exceeded my expectations. I wanted to get my wife a Rolex watch for our anniversary. The prices that I saw at my local jewelers were much higher than I remember a few years ago. So I decided to do a little research and explore the price range. OMI’s prices were substantially lower than what my local folks were quoting me. I looked into OMI‘s reputation, and found that they had very high ratings. So I pulled the trigger. The staff was incredibly responsive to my questions. When the watch arrived, it was beautifully packaged. The watch itself was sparkling and looked brand-new even though it is a preowned timepiece. The whole experience was wonderful from beginning to end.
Cj P.
I worked with Justin Oliver on my Rolex ladies Datejust. He was truly professional in every way and went above and beyond in ensuring my satisfaction at the highest levels. We diligently worked on my behalf to ensure the transaction went as smoothly as possible! Again, he is the consummate professional!
William P.
I ordered a piece of jewelry from this company and spent nearly $2000. I found something I liked better and immediately requested a refund. In order to return the item they charged me a 15% restocking fee. The return policy says they “may” charge a 15% restocking fee which to me implies under a certain condition, not automatically. The item I ordered never even left their stock because I canceled it within 20 minutes of purchasing after business hours. I would understand if the item had been prepared to ship but charging $300 to restock something that never moved from stock is just a sleazy way to steal from customers. Terrible customer care!!’
Response from Omi JewelryDec 12, 2023
Our policy is available for everyone to read before anybody makes a purchase. Please look it here - https://omijewelry.com/pages/return-policy Please pay attention for " Whether the item has been shipped or not, all items purchased are subject to a 15% percent restocking fee. " We suggest to read and study our policies before purchase is made to avoid any miscommunication and misunderstanding. We are very sorry for misunderstanding and miscommunication in this case. Our customer service is always ready to help during business hours and in this case customer was properly informed about our policy by email and phone and was said about 15 percent fee before final decision of cancelation. Our company does not take a responsibility for personal decisions of customers nor whatever policy has been red by them. Study and properly read a policy is always responsibility of customer.
Joshua M.
OMI Jewelry entire process was very quick and profession. The product was delivered on the exact day they said it would be but the BEST part of all was the craftsmanship! It was AMAZING! I've done alot of research and I definitely understand why they are rated so high and I highly recommend them! 5 Star customer service they answered all my questions and have great prices.
Michael F.
Very helpful team. I have had success with them when purchasing an after market Rolex, in particular. Knowledgeable about the models and will take the time to show you options.
Alex T.
Absolutely love my custom picture pendant! It’s everything I imagined it to be. This is my second purchase from Omi jewelry and I’m so happy with my purchase as well as the outstanding customer service from Justin. They will definitely be my go to for all my jewelry needs.