OllnyReviews of ollny.com

Extrem guter Service, sofortiger und kostenloser Ersatz einer defekten Lichterkette. Ich wurde immer auf dem laufenden gehalten

Had a problem with my plug socket. Reported to Ollny. sent proof of purchase and item was replaced next day. Excellent customer service

I purchased outdoor string lights for the Christmas season. During a rain & sleet event, one of the power adapters failed. Water had entered the power adapter through the mode button seal. The support team quickly responded via e-Mail. Replacement Power adapters were not available. A entire replacement string was sent as replacement to expedite the power adapter replacement. However, same power adapter design. Power adapters may not meet IP44 requirements for waterproofing. Try to shield the power adapter from rain, or at least do NOT mount with mode button in the UP position.

Habe eine schöne Lichterkette geliefert bekommen. Leider nach einigen Wochen ein Kabeldefekt am Stecker. Sehr freundlichen Kontakt zum ServiceTeam und schnell Ersatz erhalten. Alles Top.

Purchased set of garden lights back in March which unfortunately encountered a charging issue in December Contacted Ollny and within a week replacement lights were delivered to my door. Thank you Jessica for your assistance.Excellent customer Service.

We are vey pleased with Ollny and their products. Had an older set of lights for 5yrs, in constant use, failed when our son snapped the cable !! Replaced them with another set of lights from Ollny, on receipt there was an issue with light controller causing problems with the lights. Contacted Ollny, who were fantastic at resolving the issue. They didn't have the part I required, so to get my new lights working they very kindly sent me a full set of lights with the appropriate controller FOC. Swapped controller from light set they sent me and replaced faulty controller, all now works fine. Fantastic customer service from Jessica at Ollny and Ollny.

The product had an issue out of the box which was disappointing but contacting support was easy and they helped walk me through various tests to check the product out. Finally arranged for a replacement which arrived about a week later. When these things happen, having a responsive supplier makes a big difference to the customer experience. Nice work Ollny.

Really wonderful customer service - I had a problem with some lights strands and they quickly replaced them. SO NICE!