kate E.
Order not arrived and can’t speak to anyone
I placed an order and paid for express 1-2 days delivery. 7 days later and the package still hasn’t arrived. I sent an email to the company and it was returned to me undelivered. I’ve sent another one. I’m leaving for Europe so the order is useless and won’t reach me in time. No phone number to contact anyone. I’m hoping they deal with this and refund me the costs plus shipping. Hard to sort out when emails are returned and no phone number to speak with anyone.
Response from OlivelaDec 3, 2024
We sincerely apologize for the inconvenience and understand how frustrating this situation must be. Delays and communication issues are not reflective of our usual high standards, and we are committed to resolving this for you as quickly as possible. Our customer service team is actively monitoring emails, and we’ll ensure your concerns are addressed promptly, including a full review of your order and shipping charges. One of our Customer Care Specialist will be reaching out to you and we’ll make this right. Thank you for allowing us to improve your experience.