Old Town Liquor - The Tequila SuperstoreReviews of oldtowntequila.com

These guys are absolute grifters , hold onto my $200, for 30 days, and never delivered! Cold the so-called phone number six times and got hung up on six times exclamation you cannot get through to talk to anyone !!!!it is just a voicemail !!!!!! it hangs up on you after we do the recording finishes! Been trying to email been trying to reach out, and still no response after 30 days !!!!!!!! They do not respond to my emails either! When I check on my order all it says is not shipped, but they still have the $200 from my credit card, what’s next? Small claims court? I hope this message find somebody and help somebody else not to be in the position I’m in!!!!! These guys are clowns! There are so many other people and so many other reliable services out there for better prices if you need tequila!

Shipped later then advertised and sent 2 emails that never got responses in that time.

I ordered 2 bottles Moet x Abloh May 26, received "awaiting shipment" June 5. Had completely forgotten that I ordered since it took so long. Contacted the email on PayPal, received a reply the day after that the law had changed and that they could not send to Norway anymore. Only when I contacted them I got the refund back.

If ordering online, beware! Our first order never arrived - they didn't let me know, but it turns out it was never shipped. Tried a 2nd order with them 6 months later and when it hadn't shipped in a week I wrote them (no response) and then wrote again to discover they never even had the item in stock that they sold to me.

I was hesitant purchasing a bottle from online as is and especially getting it delivered from Cali to FL. I wanted a specific bottle, very hard to find, and they had the best price, so i rolled the dice. A little skeptical at first, called to make sure my order was received and they had the merchandise and ETA when it'll ship. They assured me it will be shipped by end of the business week, which it did. Shipping cross country usually takes 5-7 business days, which is exactly what it took as well. Packaging was done perfect. It came it a basic outer box and the bottle was protected with some paper inside a special thick Styrofoam liner to make sure it was all protected. There was nothing wrong with this order and everything went so smoothly that i decided to order another bottle immediately. For me personally, from my experience i would ignore the other reviews. I can update this upon receiving the next shipment. But I would recommend 5/5

Terrible service, ordered 2 bottles of tequila in April and yet to receive an update.

I order twice with Old Town Tequila through mail order, I order some high-quality tequila sent to my home in Ohio that we are unable to get. The first order was perfect and we loved our tequila. The second-order $600 purchase and we had an issue with a bottle that had leaked during shipment. The issue was the lid was too small to keep the liquid in the bottle. The other two bottles were fine but for some reason this one was defective. I reached out via email twice, customer service three times, and then the owner. The bottle was north of $80, I said I would take a coupon or a discount my next shipment because shipping it back and getting a new one would be costly. The owner refused to even offer an apology or work with me. I am giving it three stars because the do a great job of shipping and packaging. This order was not their fault but the manufacturers. I just thought they would back their products or reach out to the distributor about the problem. I guess I need to go to another vendor but wanted to share my experience.

Took 3 weeks to get a simple, 2 bottle, order... after I paid nearly $30 in shipping costs. Emailed customer service for an update twice and never got a response. Finally got my order, but I'll never buy from them again.