Old Town Liquor - The Tequila SuperstoreReviews of oldtowntequila.com

I have bought Tequila from them twice and both experiences were horrible. The first time I ordered tequila two weeks before I was to leve (with my gifts from tequila town). Luckily I called and was told it could not be delivee4d in time. So I told them to change the address to where I would be on Christmas. They never changed the address even though they said they would. Tequila delivered to my home by GLS who just left it on my porch without having anyone sign for it as required by law. I ordered tequila on September by the 20th as I was leaving on the 21st and was assured I would receive it by then. They send me a UPS notice swaying my order shipped on the 12th. I called to confirm on the 14th and was told the notice was sent in error and my package was to sent earlier that day but that they do not use UPS but rather GSL and told me that that had been having trouble for a while with notices going out for UPS even though they do not use UPS.They also informed me that the package was sent out but the wrong tequila was shippe. GSl siad the package would be delivered by the 15th. When I called GSL they said the package had not left San Diego even though their notice siad ti was shipped on the 13th. They could not tell me why it was sitting in San Diego nor when it would arrive. Even though I have to be present to sign for it.Between Old Town Tequila and GLS incompetence I have no idea if it will arrive before I go on vaAtion on the 21st.DO NOT USE THIS COMPANY OTHER ONLINE SITE i HAVE USED ARE A LITTLE MORE EXPENSIVE BUT THEY DO GET YOU YOUR ORDER WITHIN 4-5 DAYS AFTER YOU ORDER AND THEY SEND THE RIGHT PRODUCT.

Total a@sholes. Waited a month to cancel a £400 Christmas order to the Uk - 1 week before Christmas. Ignored all my emails. If it’s a family business then they have no hope, if it’s commercial then sack your staff and start over as they’re incompetent morons. Do not buy here ever!!!!!!! If I lived in san Fiego I’d drive down and smash the shop up. Adios - assho@@@

A golf retailer who has branched out before they were ready. The website has a superior selection of unique tequila but in an age of fast shipping this company stands apart. As in LAST PLACE. If I don't write and complain my order would never get shipped. A week before Christmas and I have no idea if my gift order is even in stock, let alone able to get shipping information. Customer service barely has a heartbeat and although I have placed four or five orders, I am DONE with OTL.

Definitely by far the worst customer service and experience on online shopping ever. Ordered a bottle a month ago, ten days after completely silent they emailed saying that I need to pay an extra £100 for delivery which wasn’t on the original delivery cost paid. I answered no problem saying I needed it ideally for 15 days later and asking if that could happen. They the just decided to cancel my order without asking me prior if I wanted or not on the only fact that it would not meet my ideal date of delivery. I emailed many times to beg them to not cancel my order that they completely ignored. In the end they wasted two weeks of my time between ignoring my emails then finally canceling my order at Christmas times, shameless. DO NOT ORDER ON THIS SCAMMY WEBSITE

I placed an order almost a month. The order consisted of Christmas gifts. I was billed the day I placed the order. Ten daily later, I wrote asking when they would be shipped and about a tracking number. I was simply told I would get a tracking number when shipped. Ten days later, I asked again and never got a reply. I've called them multiple times and usually get a "all circuits are busy" message but occasionally get a recording on a loop telling the store hours with no option to speak to anyone. Two days ago I wrote for the third time. It too was ignored even though I was billed almost a month ago for something never ever shipped. Today my credit card company had to start the process of getting my money back. I'll never order from this company again although prior to this, I was a repeat customer. Avoid this company like the plague! They used to be reputable but no more!

Not sure why there are so many bad reviews. I've been buying for years and never had a problem. I think they are great

Placed an order of 3 expensive tequilas for shipping from their store in San Diego to central Indiana. Package arrived very well protected in kling wrap, bubble wrap, packing tape and paper. No breakage or leaks. Everything was perfect. Order quickly shipped. Have another order coming from them and won’t hesitate to order from them again.

Purchased two expensive bottles of tequila from Old Town Tequila. Everything was packaged extremely well - no leaks or breaks. And it as shipped within 5 business days. Not sure what happened with the other reviewers’ experience, but mine was great. I’d definitely buy from OTT again.