Old Town Liquor - The Tequila SuperstoreReviews of oldtowntequila.com

I've made multiple orders from these guys over the years. They have amazing selection, great prices, and usually ship promptly. Due to Corona and everyone sheltering in place, they are super behind on shipping currently, and are not responding to emails well. I choose to cut them slack, for their usual great service. For a bunch of people that can't be bothered to drive to the liquor store currently, you'd think they would have more understanding. In general, this place is rock solid, minus crippling global pandemics.

took my money, never shipped to Canada and i been waiting for a refund since May6th.

I would give this zero stars if it was possible. my fault really I suppose as I should’ve read reviews before purchase but hey ho live and learn and all that. So I purchased 2 bottles online which were being shipped internationally to myself, hard bottles to find in the uk, hence after a lot of searching on the net I purchased from “ old town tequila” now initially the order went through no problems whatsoever and I got a confirmation email, (so far so good) but after I checked my confirmation I realised I’d made an error in the shipping address, so I contacted them immediately to let them know so they could rectify my error. No reply. 3 days pass and no update, so I once again contact the shop via email, asking for an update on my shipment/order just as I haven’t heard anything yet and was still showing in my orders as “awaiting shipment” this prompted me to check the shipping policy and due to the coronavirus pandemic, they stated they only ship items once a week, which I thought is fair enough and totally understand. So now 7 days and been and gone, still no reply from “old town tequila” I then check reviews of this establishment and I’m pretty horrified by what I’m reading, so I once again contact the shop looking for some sort of correspondence, to which again fell on deaf ears. Thankfully I paid via PayPal.. so I contact PayPal and give them this information. ALAS, “old town tequila” finally responds to me (only after I escalated a claim to PayPal by the way, classy) now I thought I’d maybe have received some sort of intellectual dialogue from “ Zack” but instead I was pretty much accused of being a scammer. Shocked to say the least I promptly emailed “Zack” back stating that in fact I was not a scammer but a potential customer who’s business he had now lost. (Refunded through PayPal). I’ve bought whiskies internationally many times with no issues whatsoever. But this place is something else, zero customer service and zero care. Only interested in getting money out of you. AVOID. **UPDATE Had further emails from “old town tequila” no name on the emails this time, but once again accused of being a scammer and an alcoholic.... please any potential buyers, this shop does not deserve the custom.

Customer service by Old Town Tequila is horrible. I ordered 2 bottles on 4/17/20 and they still haven’t arrived. I sent them 2 messages on their internal message system and neither of them were answered. A couple of days later their system said my order was shipped on May 2 but they do not provide any tracking information. Today is May 14th and I have no idea when the shipment will arrive. I suspect that had I paid for express delivery I would have received the shipment in a timely manner.

I had the same experience. The package didn't ship for days. One bottle was leaking. I am not even sure if I received the product I had ordered! The seals on the bottles look suspicious!

Worst customer service ever!!!! I placed an order for (2) bottles of whiskey and one of the two was incorrect. I called and instead of offering to rectify the situation by having the incorrect bottle picked up and sending me what I paid for the manager said she was just going to send a label and I would have to go drop it off to be sent back to them. This is during a pandemic. I asked her to have the service pick it up and send out what I paid for that is was unreasonable to ask me to leave my house during COVID-19 and it was their mistake. She said and I quote, " Well Ma'am if you were so worried about getting the wrong item then you shouldn't have ordered spirits." This lady basically told me I shouldn't have ordered anything in the first place." NO APOLOGY AT ALL. I couldn't believe it. I try to use small businesses to get things to support our community but no more from this place. DO NOT BUY FROM THESE PEOPLE.

I wish I would have checked other reviews on Yelp before I placed my order. Received an email with the status of product shipped, hence they took my money from PayPal. A week later in checking the tracking, it shows is only being ready to ship. Apparently this happens quite frequently according to other reviews. They take your money and sometimes don't even have the product. Abysmal customer service. still no response and no product, Stay away from Old Town tequila

I had been looking for Manana Tequila since our honeymoon trip to Mexico 3 years ago and finally found it here. Placed my order on 12/30/19 and was told shipping would be 4-5 business days. After a couple days I checked the provided tracking number and seen it hadn’t even shipped out so I called. The lady informed me that only priority mail was being shipped at this time due to Christmas holidays 5 days after Christmas was over. When my package arrived 10 days after ordering I was excited to open it up and take a sip that was 3 years in the making. Upon opening it up I could smell tequila really strong and knew something was wrong right off the bat. Picked up the bottle and noticed a lot had leaked out during transit and when I opened it up there was nasty rubbery brown stuff around the lid that felt like silicon. When I opened my bottle down in Mexico there was nothing like this around the lid. So I contacted Old Town Tequila and told them it had leaked out and that there was nasty brown stuff around the lid. The person told me via email that Old Town Tequila wasn’t responsible for leaks and they wasn’t considered as “damaged product”. That wasn’t the best part though. After telling me they wasn’t responsible the person told me to go ahead and drink my tequila in full knowledge that it had leaked out and had nasty brown stuff around the lid after I had sent them pictures of it. I asked for a prepaid postage stamp to send it back and requested another bottle and still haven’t received a reply. If anyone knows anything about alcohol or any other product you don’t tell your customer that the product it okay and to go ahead and drink it when it’s clearly leaking. I know I shouldn’t have but I did take a small sip of the tequila after cleaning the nasty brown stuff off the bottle just to see what the taste was like and it was disgusting, in Mexico this was not the case. Old Town Tequila showed me they only care about getting your money and could care less about your happiness or ever visiting their store again. Iv had my own company for over 20 years now and I could never imagine treating a customer like this especially when they had pictures to back up their claims. Stay away from this place unless you wanna take a chance of being done the same way.