Old Town Liquor - The Tequila SuperstoreReviews of oldtowntequila.com

Placed the order on 4/26. Contacted them on 5/5 because I hadn't received any communication about the order. They responded the next day saying the order was under review as to whether or not they would actually send it, and advised I cancel the order and checkout using PayPal. Huh? Their reasoning was because my shipping and billing addresses were different, and because I'm using a VPN, so they were concerned the order was a scam. First of all, I can't be the only person using different addresses, so how is that suspicious? Secondly, their "scam concerns" didn't stop them from charging my credit card, nor did they bother contacting me to verify that the order was legit. Finally, nothing on their site said one needed to use PayPal if the addresses were different. Later that day, they emailed me saying they wouldn't ship my order and that they would begin processing a refund. The next day, I questioned why the status of my order hadn't changed on their website, nor had I received a refund notification. They told me to wait 7 business days. 7 business days later, I email them yet again because no refund. I get an automated email saying the order status changed to "Refunded." They hadn't even bothered to process my refund. Don't waste your time with this site.

Ordered a bottle of Casa Dragones from them (Joven) due to it being significantly less expensive than I usually see. The bottle was wet and wrapped in saran wrap when it arrived (red flag). When I did a side-by-side comparison to another bottle of Joven that I purchased directly from Casa Dragones, it is clear that they are not the same. Seems these folks are running a scam.

Ordered an expensive bottle of tequila, and it was shipped to me, and when it arrived, it was almost empty. Evidently the bottle was defective and leaked. It took forever to get a response from them, and when I sent the empty bottle back to them, they only gave me a $50 refund and it was 4 times that price. I don’t recommend this company and will not be buying any further tequila from them. There are several other tequila vendors across the country.

When I now see the earlier reviews I understand my experience - they didn't deliver then produced a delivery note signed by a non-existent person - they got my money - don't give them yours shop elsewhere believe me

Absolute disregard! I placed an order on December 23 only to receive an email the next day that my order had been “updated” and a refunded had been issued. I can understand inventory and ordering issues however if you issue a refund you actually need to send the money to the customer. I have called at least 3 times only to be told someone will call back with answers. The last attempt I was told a manager would resolve the issue. This issue is not resolved

I have bought Tequila from them twice and both experiences were horrible. The first time I ordered tequila two weeks before I was to leve (with my gifts from tequila town). Luckily I called and was told it could not be delivee4d in time. So I told them to change the address to where I would be on Christmas. They never changed the address even though they said they would. Tequila delivered to my home by GLS who just left it on my porch without having anyone sign for it as required by law. I ordered tequila on September by the 20th as I was leaving on the 21st and was assured I would receive it by then. They send me a UPS notice swaying my order shipped on the 12th. I called to confirm on the 14th and was told the notice was sent in error and my package was to sent earlier that day but that they do not use UPS but rather GSL and told me that that had been having trouble for a while with notices going out for UPS even though they do not use UPS.They also informed me that the package was sent out but the wrong tequila was shippe. GSl siad the package would be delivered by the 15th. When I called GSL they said the package had not left San Diego even though their notice siad ti was shipped on the 13th. They could not tell me why it was sitting in San Diego nor when it would arrive. Even though I have to be present to sign for it.Between Old Town Tequila and GLS incompetence I have no idea if it will arrive before I go on vaAtion on the 21st.DO NOT USE THIS COMPANY OTHER ONLINE SITE i HAVE USED ARE A LITTLE MORE EXPENSIVE BUT THEY DO GET YOU YOUR ORDER WITHIN 4-5 DAYS AFTER YOU ORDER AND THEY SEND THE RIGHT PRODUCT.

Total a@sholes. Waited a month to cancel a £400 Christmas order to the Uk - 1 week before Christmas. Ignored all my emails. If it’s a family business then they have no hope, if it’s commercial then sack your staff and start over as they’re incompetent morons. Do not buy here ever!!!!!!! If I lived in san Fiego I’d drive down and smash the shop up. Adios - assho@@@

Definitely by far the worst customer service and experience on online shopping ever. Ordered a bottle a month ago, ten days after completely silent they emailed saying that I need to pay an extra £100 for delivery which wasn’t on the original delivery cost paid. I answered no problem saying I needed it ideally for 15 days later and asking if that could happen. They the just decided to cancel my order without asking me prior if I wanted or not on the only fact that it would not meet my ideal date of delivery. I emailed many times to beg them to not cancel my order that they completely ignored. In the end they wasted two weeks of my time between ignoring my emails then finally canceling my order at Christmas times, shameless. DO NOT ORDER ON THIS SCAMMY WEBSITE