OlaplexReviews of olaplex.com

Ik kan als kapper mijn klanten net dat extra beetje beter helpen tijdens het highlighten van hun haar.

I placed an order on 9 Dec, which DPD failed to deliver on two occasions. I have emailed Olaplex every day for three days and heard nothing back, and I’ve heard nothing from DPD either. Not sure how I’m going to get a refund when I can’t get hold of the company. Really disappointed by this experience, certainly can’t recommend them

Would give zero stars if I could. Placed an order on 24th November and it still hasn’t been shipped. Attempted to contact Olaplex via email and then chat. No response to my email and the moron representative couldn’t tell me anything other than that I’ll receive a notification when it has been shipped. Declined to escalate the issue. Advised me to email support (which I’d already done) to escalate it.

NOOIT meer zal ik Olaplex gebruiken. Enorme jeuk en bultjes, maar het ergste: extreme haaruitval. Ik ben meteen gestopt en maak me echt zorgen. Hopelijk groeit het haar wel weer terug! Dit merk zou gewoon verboden moeten worden. Na contact met de klantenservice mocht ik de ongeopende producten op EIGEN kosten retour sturen. Het is toch niet te geloven!

The shipping timeframe of 1-4 days is not accurate. From the Black Friday sales in Australia expect significant delays. Their response “ We want to let you know that your order is experiencing a delay. Our Australia warehouse is currently handling higher than usual volume, which has slowed processing times. We understand how frustrating it can be to wait, and we’re truly sorry for the inconvenience. Your order is secured in the queue and will ship as soon as possible.” I have ordered in the past outside of special sales, and it was processed within their standard 1-4 days with a tracking number available. Some delay I understand but I’m now at 2 wks and no shipping confirmation. I think it’s best if they inform ppl of delays vs no contact. Who knows if and when the product will arrive.

Franchement, grosse déception avec Olaplex. Ils m’ont prélevé plus de 170 €, et aucune de mes deux commandes n’est jamais arrivée. Le pire, c’est le service client : aucune vraie aide, aucune solution, on a l’impression qu’on se renvoie juste d’un message à l’autre sans avancer. Honnêtement, je trouve le site pas fiable du tout. Je ne recommanderai plus chez eux.

I should have checked this website before ordering. Ordered 10 days ago, and still no notice that it has been send. Also not possible to get in contact with customer service!

A very solid choice for all hair types. doesnt create build up or weigh down hair. I was always switching brands until I found olaplex because i feel like they stop working but this one never does.