OlaplexReviews of olaplex.com

Two days after I made my first purchase, the items went on sale for way cheaper. I emailed and asked if they would do a price adjustment considering the timeline, Olaplex tried to lie and say there was a technical reason why they can't apply a partial refund. Then when I pointed out that that's a lie, they said it's against their policy. I asked them to please escalate the issue as policies are for the purpose of loss prevention and are not intended to impact paying customers, usually there is some customer service that can be offered in cases like this. They said they already escalated it and would not do a price adjustment. I just returned the products, got my refund, and went with K18 instead. I would not support a company that doesn't care about it's customers.

Honestly loved the product and have been purchasing for years and would continue to purchased if they would have honored the $5 off coupon I received from a claim that I filed. I was not sure why I had received the claim but I filled it out and received a voucher for $5 off. Was planning on spending hundreds of dollars if customer service would have been a little bit helpful in explaining why they would not honor my voucher. Crazy that you would lose a customer over $5. Too many products on the market to deal with poor customer service. Unfortunately I will not purchase this product again ever. Management needs wake up call on profit and loss. I would have gladly given my customer a $5 discount to keep them happy and buying my product.Not a smart move. maybe the next customer that contacts them regarding the $5 voucher will have a better experience.

Je ne comprends pas tous les avis positifs lus ailleurs. Les produits sont super chers et n'ont aucun effet. Même résultat qu'avec mon Shampoing habituel. Pourtant j'ai bien suivi le processus avec n°0 puis 3, 4 et 5. Vraiment ça ne vaut pas me prix!!

My experience with Olaplex is great I’ve been using Olaplex for 4 years plus and never had any problems with any products I have overactive thyroid and one of side effect is to lose some hair but I have never in all the time I have been using Olaplex shampoo conditioner also no.3 and no.0 I haven’t lost one hair in fact it makes my hair look a lot thicker so I am very happy with the products.

Used olaplex and it was damaging my hair. Reached out to customer service in OCTOBER and was told to send receipt and other things which I did and still haven’t heard back! How disgusting is this? It’s now MARCH!!! AVOID THIS COMPANY!!!

I wish I had read the reviews before the purchase. Such an expensive product. I got No. 1 and No. 3, and they did nothing for my hair. Waste of money.

Absolutely terrible experience. The last time I ordered, my package never arrived because the delivery company suspended it due to “possible dangerous goods.” I decided to give this company another chance, and unbelievably, the exact same thing happened again. This clearly isn’t a one-off issue — customer service must know this keeps happening, yet nothing is being done to fix it. It’s beyond frustrating to deal with the same problem twice and still be left out of pocket. I’ll now be contacting my bank to try and recover my money. Needless to say, I will never order from this company again.

Wenkbrauw serum gekocht. Brandplekken in mijn wenkbrauwen gekregen. Verkoper stuurt me door naar Olaplex. Serum is niet goedkoop. Olaplex heeft nooit gereageerd op mijn mails.