Prevent Damage. Repair Hair. Discover the three step system that completely changes the game. Olaplex produces incredibly healthy hair.
Olaplex (olaplex.com) has 566 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
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Claim this listingHair Care & Styling · San Francisco, California
Excellent
Hair Care & Styling · Rancho Cucamonga, California
Excellent
Hair Care & Styling · North Hollywood, California
Excellent
Hair Care & Styling · Corona, California
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566 approved reviews, newest moderated first
Polly U.
Started to use this shampoo and conditioner as wanted something nice for my hair even tho my hair was in perfect condition before used but since using it my hair is falling out rapidly and gets really greasy quick I definitely I would not recommend this shampoo and conditioner
Pessima E.
Ho acquistato questo kit per dare ai miei capelli, un po’ spenti e indeboliti, un nutrimento ed ottenere un aspetto più sano. Ho applicato la maschera N.3 e lasciato agire per mezz’ora, utilizzato lo shampoo N.4 e il conditioner N.5. Risultato i miei capelli sono diventati gretti e stopposi con un orribile effetto paglia sulle punte. Ho quindi messo le gocce N.7 sperando che almeno quelle li avrebbero ammorbiti e resi meno increspati ma purtroppo così non è stato. Non consiglio l’acquisto di questi prodotti perché per me sono stati soldi buttati.
Anna B.
Mijn haar zit goed, maar ik word gek van de jeuk. Mijn hele hoofdhuid kapot gekrabbeld! En allemaal bultjes, ook in mijn hals en op mijn schouder. Ik heb een mail gestuurd naar KASSA! Hoe meer mensen schrijven, hoe beter
Gaëlle G.
Toujours dans l'attente du remboursement de total de ma commande du 30 aout... Annulation demandée avant le traitement de la commande. Celle ci ayant été expédié malgré ma demande, il a été convenu avec leurs services que je la refuse et en soit remboursée intégralement. Je n'ai toujours pas le moindre centime ni quoi que ce soit venant d'olaplex. Je vais surement engager des poursuites contre eux A fuir
Response from OlaplexNov 6, 2025
Nous vous présentons nos plus sincères excuses pour cette situation tout à fait inacceptable et le délai de remboursement de votre commande du 30 août. Il est évident que nous n'avons pas respecté nos engagements, d'abord en expédiant la commande malgré votre demande d'annulation, puis en ne traitant pas votre remboursement en temps voulu. Nous comprenons parfaitement votre frustration et nous voulons résoudre ce problème de toute urgence. Pourriez-vous s'il vous plaît contacter notre équipe d'assistance à [email protected] en mentionnant votre avis et votre numéro de commande ? Nous devons examiner cela immédiatement et nous assurer que votre remboursement soit traité en priorité absolue.
Nell L.
I've only used Olaplex for 4 days, and my hair is in awful shape! I spent so much money on a product that has left residue in my hair. I have a lot of product buildup, and my hair feels dirtier after I've washed it. The only saving grace is that I bought the smallest bottles. Terrible product. Avoid!
Response from OlaplexNov 6, 2025
We are very sorry to hear about your experience. Feeling residue or buildup after washing is definitely not the result we aim for, and we understand your frustration, especially when you’ve invested in a new routine. This is certainly not a typical result. Because our formulas are highly concentrated, selecting the right products for your specific hair type and ensuring the correct application are key to achieving the best outcome. We would like the opportunity to help and understand what might be happening. Please reach out to our dedicated support team at [email protected] and reference your review. They can offer personalized advice based on your hair type and help find a resolution for you
N P.
If you're looking to find an example of some of the poorest customer service out there at rhe moment, then look no further. Olaplex is it! I bought an Olaplex clarifying shampoo from Amazon. It arrived without a lid. Yep! No lid at all! Just the little peel-off cover rhat once peeled off does not go back on. I emailed Olaplex (because Amazon assured me that this was how they were delivered from Olaplex) and guess what? They refused to send me a lid for their overpriced product, (wait for it . . .) because I hadn't bought it from them directly. You couldn't make it up! The most ridiculous part of this is that Olaplex have now asked me to get in touch. Olaplex, this is exactly what I did to start with. Hence this review!!!
Response from OlaplexNov 6, 2025
Thank you for taking the time to share this feedback. We are genuinely sorry for the frustrating experience you endured. Receiving a product without its lid is unacceptable, and our initial service response was not the standard we aim for. Your frustration is completely justified; you should never be given the "run-around" when you reach out for help. We want to look into this for you immediately and find a proper resolution. Please contact our senior support team directly at [email protected] and reference your Trustpilot review. We are addressing this service breakdown internally and want to ensure we make this right for you. Customer Service Team
Tanya
OLAPLEX 3 & bonding oil I use only good quality products, professional shampoo and conditioner. I have shoulder length wavy hair, it's a bit dry. Tried olaplex 3 with bonding oil Nº 7. I am a bit disappointed, I was expecting better results. I was using it regularly and yet nothing special... my hair looks better when I use my conditioner. I think it's all about the brand... nothing, but marketing. I won't buy olaplex products anymore, they are expensive and not worth money.
LADYBUG DOLL C.
My hair dresser suggested it my hair is now falling out thinning dry and tangled help don't buy this product been using for quite a while
Response from OlaplexSep 25, 2025
Thank you for sharing your experience. We’re truly sorry to hear about the difficulties you’ve had with your hair. At OLAPLEX, the health and safety of our customers is our top priority, and we take feedback like this very seriously. We’d like to learn more so we can properly review your case with our internal quality team. Please reach out to us at [email protected] with your purchase details and any product information so that we can assist you further.