_OhSnapDotComReviews of ohsnap.com

Broke within two hours of use.

Delivery is supposed to be 5-7 business days. I am on business day 12 and haven’t received the package. I contacted customer service and they got back to me 2 days later. They asked for my address so they could mail me another one, and that was 2 days ago. No follow up or anything. I’ve even emailed them 3 times since sending my address and nothing. Terrible customer service. Terrible company.

Ordered a Snap Grip 5 at the beginning of September with an early October ship date. The ship date kept sliding and they would not provide updates on when it would ship. During their Black Friday sale they cut the price of it substantially and advertised the ship date as December 1st. I tried to cancel my preorder but they have a policy of not allowing to cancel orders. So had to pay a premium for giving them my money to hold onto for a few months. Their customer service must be AI, it is just an auto response. They also would text me because they "caught me looking" when I would view the webpage. So they must keep track of when I visit their site with an IP tracker. Will not do business with this dumpster fire of a company again.

Let me start with the positive…OhSnap creates a PREMIUM product worth the money they charge. I had a Snap Grip 4 Luxe, and LOVED IT! It’s because of that satisfaction that I ordered a Snap Grip 5. I got the new iPhone in orange and wanted a Snap Grip to match my new phone. When I ordered on October 2nd, the website stated that that it was a pre-order and that my new Snap Grip would ship by “late October.” Cool! I can’t wait! By mid-to-late October the website changed. It now said, “early November” for the ship-by date. I checked my e-mail. I received no update from OhSnap. I sent an e-mail inquiring about this. All I received in return was a vague e-mail thanking me for my patience, but providing no update. Early November came and still no update. I e-mailed again. The reply was vague, again, with zero update on what the hell is going on, or when I should expect my purchase to be shipped. While OhSnap creates a superior product, their customer service is a dumpster fire, AT BEST! They will not let me cancel or change my order because it’s already “been processed.” At this point I am considering reporting them to my bank for fraud. It sucks…I love their Snap Grips. Everyone in their customer service department should be fired. AI could have sent update e-mails so that, at least, their customer know that they give a shit. This will be the LAST time I do business with this F-tier company.

If you install the product to try it and don't like it, like I did, you can't return it and they don't issue a refund. How am I supposed to know I like the product if I don't try it?! They need to have it everywhere on their website that the item is nonrefundable.

Horrible product. Would not stick. Customer service is a joke. Waste of money. Too bad no negative stars.

Cheap plastic. Over prices for sure. Any of the $5 amazon products do the SAME thing with better flexibility and comfort. Avoid, this product has a 16,566.67% mark up. Aliexpress sells the same products for $0.30 a piece in bulk. This company buys them and resells for $49.99....

I don't know how their products were in the past but I can say without any doubt that their current phone grips (the luxe 4) are superior to any model I have seen on the market, and blow my old pop socket out of the water. What turned me into their grip was the fact that I was getting so tired of removing my pop socket every time I put my phone on the magnetic charging dock in my car. I couldn't even leave the popsocket on just to have the dock at least hold my phone because the pop socket was to chuncky. Well the Luxe 4 grip solved all my problems. It fits my charging dock perfectly so I never gotta take it off and I am equally amazed that my phone is still able to charge via wireless charging as well! So convenient. The grip itself is very nice. Took me 5 minutes to get used to the differences but I like the two finger or one finger hold options. Once you understand how to work the kickstand it is phenomenal and sturdy. The feature of getting your grip to open with just a tap on the edge is a very nice touch! Another bonus? The outer magnets in the grip that allows you to stick your whole phone onto anything metal like a fridge or car. It's shockingly strong and I could see many uses for this. The material of the grip doesn't feel cheap whatsoever. At first, I was not thrilled with the cost as I already thought popsockets were overpriced as it is. However, knowing all the features of this grip and what is can do I must say that their price is justified for the different feats of engineering they accomplished. Overall, five stars and I highly recommend this grip so far. Pure quality and craftsmanship within this tiny grip that I know as someone who is a small startup / business owner I do truly appreciate.