_OhSnapDotComReviews of ohsnap.com

I ordered the Snap 5 and the wallet. It took about three weeks to arrive to Alberta, Canada. I love the snap 5 (I can actually charge my phone without removing it! Cool!), but the wallet was too heavy for my liking, so I initiated a return on their website. Unfortunately, I then received an error message that told me to contact their support team. It took a couple of emails (and about a week) but I did get an answer - They refunded the wallet ($83 CDN!) and told me that I could keep it! Very awesome. I was concerned with how much it would cost me to send back to the US, so this was a VERY nice surprise. I would definitely purchase from them again.

I purchased one of Ohsnap's products due to seeing several advertisements and the company seeming/looking legit. Yes, they make real items and do deliver them...however, they are terrible quality and it's one of those companies that accept no accountability for issues with their products. They have a seller on Mercari that sells them at a discount come to find out, but it's disguised as a normal person named "Vincent." Very strange and shady! They have a "customer service e-mail," but they don't use it, it's there just for a facade to provide reassurance that if customers have issues, they'll fix them for you. This is not the case, unfortunately. They will not respond to email, Facebook and Facebook Messenger and purposely do this to avoid accountability. They have an F rating with the BBB, 1 star rating from TrustPilot and a 1 star rating from pissedconsumer, all for terrible merchandise and the nonexistent lying customer service that won't answer or help! They need to be held accountable!!! At this point, I don't even want a refund or anything, I just want them to honor their warranty/guarantee that they promise all over the internet! A simple replacement to try again. Too many companies do this these days and glad the BBB and Trust Pilot are here to try to help!

They sent me a defective snap grip and won’t respond to my warranty email. It’s been 2 weeks.

I bought a snap grip stand and it works okay for holding my phone but it feels a bit flimsy. The grip isn't very strong and sometimes it slips

I placed an order and waited for shipping, but after contacting support I was informed the items were actually on backorder. There was no clear notice of this when ordering. I was also told the order could not be cancelled because their policy only allows cancellations within 30 minutes, even though the order had not shipped. And they will not cancel the order and do a refund even though the items have not even shipped. I feel companies should not charge customers for items that are not currently available to ship without clearly stating that at checkout, and/or with no indication of when they may be back in stock (if ever). I have opened a support ticket and hope the issue can be resolved. Update: they did nothing, and I did a chargeback through Paypal and got my money back.

Horrible experience. They ignore warranty replacements if your MCON has issues. Mine has a ghost input (drift) on R2 which makes the controller useless. Waited for more than a year to get it and paid premium for a shit product.

I live abroad, did a Kickstarter campaign through them. They ghost me with my shipment, explained how the shipping works in my country but nothing... For 2 weeks now. I'm going through my bank to get my money back.

Ordered 2 weeks ago - it is late. I just got a notification that it was "ready for pickup". The "pickup" is in a different city at an undisclosed location... WTF...