_OhSnapDotComReviews of ohsnap.com

Beware they are price swapping!!! Gotta love when you email support about price swapping on the website and no one responds, gotta love when a sales person texts you asking how they can help and you inform them that there is price swapping going on and they just tell you to contact support… went to get the case version for my phone and it shows on sale for $55 down from $89 and when I go to my cart it is saying before tax it is $69.99. The math ain’t mathing.

I wish I would’ve read the reviews before I purchased. Definitely a scammers that take your money and don’t care about their customers. I’ve never seen such a terrible customer service.

I ordered a case which was preorder but didn’t ship around the time they said it would. It was weeks later. When it finally arrived it was cheaply made and the camera cut out was rough around the edges. I sent them the photos to which they never reacted and submitted a return. It’s been over 10 days that they have received my return but I still haven’t heard from them or received a refund. I don’t recommend doing business with Ohsnap!

Ohsnap would not lock down after a short usage. Other customers had complained about this. Why not fix the problem. Get rid of the defective batch. Instead you offer a warranty that the customer can purchase. How complicated can this thing be that you cannot get it right the first time!!

TLDR: Oh Snap should please review their quality control with their order fulfillment processes, a more active customer service team, and a much easier way to return unwanted / damaged product that isn't going through a customer service person that responds every 5 days. ---- I have been a kickstarter of Oh Snap and avid customer since 2017 that being said, this completely changed how I view this company. I got the Case + Snap Grip for my iPhone 16 pro max. The product was still in pre-order status so it wouldn't be shipping for a month. A month and a half later my item arrived and it was the wrong color item and the trim for the side buttons were completely missing. After weeks of back and forth with their customer service asking me to send them more and more pictures, I still haven't received my correct product and have no instruction on this incorrect and broken item.

"After numerous attempts at giving this company a chance, their product still remains defective. The first two replacements were due to snapped plastic within the transitional piece that allows the unit to prop a phone up. These were both after less than two months of use. The third replacement I needed, was due to a crumpled interior plastic support that would no longer allow the mount to encapsulate within itself. At this point they had a new model, the Snap 3 Pro. Which they sent instead, as my third replacement. Due to issues with the adhesive on this model, my phone nearly flew out of the window of my car on the freeway, but luckily I was able to grab it, and noticed the Snap 3 Pro still attached to my mount. Magnet good, adhesive bad, plastic bad. After receiving two replacements of adhesive, the issue was still not solved. The center of my mount busted out last week, and in an attempt to get a replacement for my Snap 3 Pro, I was met with some resistance from Rhaine Pineda through the support channel. Before being introduced to Rhaine, I was forced to fill a form and then also forced to request a newer model of the device, as there was no option or support for the Snap Pro 3, which I found out in a subsequent email that stated "Snap 3 Pro is no longer supported since the launch of the latest Snap 4 Luxe nor we have any stock for replacement. I hope this clarifies your concern." That response is the result of this review, while I feel this company stood behind their product in the past, it should not be my responsibility to pay for the evolution of their product, I'm requesting compensation for the initial purchase, or a replacement that is current available through their brand's current generation."

The product didn't arrive. When I wrote them to replace or refund it they wrote back once asking for my address and then that was the last I heard. I wrote them back asking what is going on and they said they won't be fixing the problem in any way. Lost my money.

The snap4 does not work as intended (will not stay stuck on the phone). Customer service is very little help and will ghost you if you have any questions. I had to open 4 support tickets to get one answer.