_OhSnapDotComReviews of ohsnap.com

I was very disappointed with the ohsnap grip. As soon as I received it, I tried using it, but I found it nearly impossible to hold my phone comfortably because my fingers simply would not fit easily into the grip. I contacted the company’s customer service hoping they could offer some advice or help me figure out how to use it properly. Instead, I received a notice indicating that I had requested a return. That was not the kind of customer support I was looking for. I paid $50 for the product, but I will only receive $37.50 back. There is also a $5 fee to have the refund returned to my original payment card. In the end, I am losing money on a product that simply did not work for me. For my experience, this was a complete rip-off. Even more disappointing was the lack of meaningful customer service. They might want to consider changing the name from "customer service" to simply "company service," because I did not feel that they were interested in helping me as a customer. They make teh customer got through hoops even to post a review - perhaps to discourage them from posting?

Poor quality. Do not buy. I got the magsafe phone grip stand. First one I bought broke after 2 days. The outer ring fell off from the rest of it. Their customer service was nice. That's the only reason I'm giving it 2 stars. They sent a replacement, but it took 10 days for the replacement to arrive. The replacement worked ok for a few months. It held my iPhone in a vertical position nicely. The magnets were just ok. It would fall off sometimes while I held my phone. Made me nervous that it wouldn't hold my phone if I tried to take a pic with my hand over the side of a balcony. Also, it didn't work when I tried to charge on my mag charger. I had to take off the ohsnap so my phone would charge. Now the 2nd one broke. The middle piece no longer stays closed. Sheesh. I'm done. Gonna get something that works.

Not only I have never received the order, customer support is non existent. I have been trying to reach out to them for about 10 days now. After multiple emails, ai chats, and tickets, the issue has yet to be resolved.

Horrible company to deal with. Placed an order over a week ago and it still hasn't shipped. Tried to cancel the order and they refused and still haven't shipped the order.

Ghosted by customer service. Over priced poor quality product lasted less than two weeks.

Junk. Broke after 2 days. No return option

Ordered 5-2-26 and it was supposed to ship in a week. On 5-12-26 still no update. I emailed them and they tell me it's in back order. You should have told me that without me reaching out first It's 5-20-26 and still nothing. Very disappointing.

This is the worst company I've ever seen. I ordered an item and even after 7 days it says it's still in "shipping label created". I went to the website to try and contact them but the only options available are to put in a trouble ticket or to chat with an Ai chat bot. Some people have been saying that the products come straight from China, so that means the company itself doesn't keep any product in country despite the company claiming to be in New Jersey.