Ogawa World USAReviews of ogawaworldusa.com

My customer service experience was excellent with Ogawa. I was searching for a massage chair for a business. The sales department was extremely helpful in giving me all the information I needed in making a my decision.

Salesman was very knowledgeable and helpful. Offered up his opinion to help me throughout the sale.

My best friend purchased the 3d chair and has been satisfied. I just purchased this product and I am excited to see if I enjoy it as much as he does. Rick was excellent on the phone

The first Ogawa 3D Message chair was delivered, but the people putting it together did not take out the shipping bolts. So, when the chair reclined, it messed up the frame before breaking the bolts. That shows how powerful the motor is on the chair. Ogawa did not hesitate about replacing it with a new one. However, the color was unavailable due to Christmas sales. Once in stock, it was sent out again and assembled by a service tech, instead of a delivery man. I have now used this chair everyday for almost two months and am extremely please with the company, sales staff, quality and effectiveness. This is the third brand message chair purchased and also the most advanced. The other popular brand chairs purchased did not hold up well and only gave temporary relief, but the Ogawa 3D is a true blessing. I am a professional freshwater fisherman and after one neck surgery, three back surgeries and the doctors wanting to do another back surgery, I decided a better quality message chair might help and cost much less than another surgery. So, I did a lot of research before spending money on another chair. I wanted a chair to give long relief and save-off or eliminate another back surgery. As of now, this chair is doing exactly what I was hoping: almost all day pain relief, more flexibility, relaxation for better sleep and lots of massage options with the flexibility to adjust the intensity levels for different days. I believe you will be as pleased as I am with the 3D chair from Ogawa. BD

Throughout the entire process, Rick, in Customer Service was outstanding! I feel very good about the experience and the product I purchased from OGAWA. Cannot wait to receive and enjoy my Refresh Massage Chair. Highly recommend them!!! Rob Satisfied Customer

Worked with Rick to order our new massage chair and he made it very easy to order, explained the whole step by step process, what to expect and when to expect it. Cant wait to get our new chair!!

I purchased the Ogawa SMART 3D Massage Chair in the color black. Customer Service: I would like my review to first reflect on the exceptional customer service I received from Rick. This is by the far the most expensive purchase I have ever made on an item that was not a necessity. It was so reassuring to know that Rick was able to address all my questions and concerns. Like many, I always research before any purchase and naturally, had many questions ranging from price, to functionality as well as well as other technical aspects that included assembly and application software. Each time, he answered my question diligently and thoughtfully. He was extremely patient and I never felt pressured to make the purchase. He was very knowledgeable and well versed on every single aspect of the chair and always had an answer to my questions, even after purchasing the chair. Specifically, the day after receiving the chair, I called and asked about the height for the shoulder massage and with one simple step, he resolved the matter by explaining that it’s adjustable, just by pushing the shoulder pads down or up (depending on your height). On another call, he addressed a question regarding the application and the different massage settings. Then as well, he addressed the issue by recommending certain settings. I was debating between Ogawa and a different brand but ultimately went with Ogawa because of Rick’s thorough knowledge of the product, as well as with the overall customer experience with Rick, specifically. Note that all my interactions with him have not been in-person and were only over the phone. I personally have never had massages or care much for them. However, Rick noted that although I’m making the purchase, I should consider a chair that would be suitable for my build, height and weight as well as others. I have tried the chair several times and have been pleased thus far. More detailed review from a massage enthusiast below: Notes from one household user: Growing up in Africa and parts of South Asia, I have grown to enjoy the benefits of a very intense massage. It is safe to say that my massage level tolerance is quite high and most than the average woman. Like most people, I tote my computer and heavy bags to work and, spend hours at my desk ; as well as at least an hour each day, driving to and from work. I also want to note that I wear 3-4” heels that at times, leave me aching for a foot massage. I am so grateful that I don’t have to wish anymore because of the Ogawa 3D in the comfort of my own home and….it’s by far the best massage experience I’ve ever had! I am in absolute heaven each and every night, after a very long day at work. I have been using the massage chair daily for at least 30 minutes. Assembly: I opted to assemble the chair myself and was pleasantly surprised at the ease of assembly. It took approximately an hour to put together. Please note that the chair arrives in 3 large boxes and you will require assistance to move the boxes if you are moving it to a different level of your home. This was the only challenge I encountered. Massage Quality and various chair options: The chair is very sturdily built. Massage combinations and intensity levels are unparalleled. Words cannot describe how efficient the sensors are. The Air Compression and various advanced massage techniques are excellent. I alternate and depending on my day, I will choose intense personalized combinations or the preset “Gentle” and other modes. I have been trying new ones each day, to assess my preferences. The Chair would probably not be as user friendly without the tablet. It’s very easy to use and the application is straightforward. The sound quality is excellent and adds to the ambient mood when you listen to “relaxation music” and interchange the LED light colors. My suggestion to get the best experience, and for night time relaxation, is to use the Zero Gravity 2nd stage setting. It’s very soothing. I wish that there was an option for a calve massage. The Calf compression and foot massage is a winning combination, but the bonus of a calf roller would have made this chair a 20/10; I also wish that there was a deltoid massager as well although the compression kind of takes care of that aspect. This chair has very little room for improvement, I would recommend it without hesitation and it’s worth every penny and more. This is especially the case for people like myself, who enjoy the benefits of a deep roller, Shiatsu and high compression. I highly suggest that you increase all levels to the max (intensity, 3D etc). You can also manually spot massage and mix and match combinations that are PERFECTLY suited to your needs and preferences.

Very easy to deal with. Nice every time. I'll post again when I get my chair.