Monica
Well packed
Well, I ordered curb side delivery, it will be nice can put inside of my house. The items was packed very nice. Delivered in front of my garage. Thanks
At Ogawa, we know it’s all about our customers. As an international leader and manufacturer, we keep you in our hearts and mind when designing massage and exercise equipment. Our ultimate goal is to promote health and wellness through advanced products that are user friendly and reliable. We are dedicated to creating products that are innovative, safe, and effective. That’s the Ogawa Difference.
Ogawa World USA (ogawaworldusa.com) has 194 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Monica
Well, I ordered curb side delivery, it will be nice can put inside of my house. The items was packed very nice. Delivered in front of my garage. Thanks
Dennis
Totally positive experience. All questions answered. Very knowledgeable.
Mike
Great experience. Good communication. Thanks!
Joe
I Spoke with Rick and he was great! He was extremely helpful and answered any questions I had.
Karen
I had issue and your tech was very patience with me and stay with me until I was back up.
Corey
The website said you had black in stock, now I have to wait until March 10-15th before I receive my chair on back order. And that’s after changing the color to bronze because it will be in stock a week earlier. I’m having hand surgery March 2nd and won’t be able to set up my chair or put it together so I’m pretty irritated that it will be setting for 3 months until I can assemble it after my hand heals. Would of been nice having it to relax in while healing but not going to happen.
Response from Ogawa World USAFeb 14, 2020
Hi Corey, Thank you so much for sharing your feedback with us :). We apologize for the back order status of the chair you ordered. We're happy to see that you're taking advantage of the discount we offered, and we'll be happy to see if there's a way we can help you get full use of your chair once its delivered. Good luck with your surgery and we're hoping for a speedy recovery. Best Wishes, ~ Rick
Cong
Allways great customer service when I call in Rich did an amazing job
Peter
Rick at customer service was very knowledgable and highly professional in guiding through a comparison of the different Ogawa models. First rate service!! I made my purchase today and am looking forward to my first massage soon.