OfficialquasiReviews of officialquasi.com

Well, I came here to say what almost everyone else is saying about their customer service and charging habits. I pushed my next delivery date out till December and then January of 2027. Somehow, after sending them a dozen screenshots of what actually happened, they sent me 2 screenshots and said that I had only pushed my next order out for 2 weeks. They actually charged me earlier than my next order, because I had just received and order the week or so prior. Do not trust you card information in their hands. They will twist that facts, as if they are justifying charging you that extra last time. It’s much like gaslighting, dealing with them! It will always be your fault and not their problem if you try to change anything regarding your subscription. No business ethics and no integrity as a business. Sad

Very easy to order and absolutely fantastic product to use Plump skin easy to use very true to description ♡

I cancelled my subscription after the second order, and have a clear email stating my subscription was cancelled. 3 months later I see a charge for another set and with all the back and forth emails, they have not refunded my money. This is extortion. They claim my subscription was set to every three months when clearly my subscription email was cancelled. They don’t care, just a bunch of emails trying to get me to keep it at a discount and some extremely long process to send it back. They will charge you again even if you cancel to see if they get away with it.

They got back to me within a few minutes of me sending an email.

I tried to cancel the last order as soon as I realised I had been charged, as I was unaware it was a subscription. As I notified the company, they advised that the subscription had been cancelled, but that the order had already been dispatched and therefore could not be stopped. Over the following days, I was given no meaningful support other than a fairly poor AI chat tool that repeatedly told me the same thing. At the same time, I received an email advising that my order would be delayed because it had not yet been dispatched, yet it was apparently still on its way. This was the very same order I had attempted to cancel almost immediately, probably within an hour of the charge appearing on my credit card. At no point did I receive any notice, email, or warning that I was signing up for a subscription. The entire experience has been incredibly frustrating. As much as I like the masks themselves, the customer service has been awful, and I will not be purchasing from them again.

Elizabeth was very helpful. Direct, honest and empathic. Respected your business while still clarifying my questions and concerns. Great customer service!!

Quasi had a deal where you purchase 4 face masks and you receive chest masks and a Korean skincare guide for free. They also gave a discount code which brought the price of everything to $72.99. I was only shipped the free gift chest patches. It was literally labeled on the email “free gift”. Upon emailing them I provided screenshots of my order, and screenshots of the special they were advertising. Christine at Quasi advised me that I paid for chest patches, and if I’d like to order the face masks she could assist me with placing another order to pay for face masks. I advised her that I ordered face masks in the first place, and the chest patches were free, so why would I be charged for the free gift and then expected to pay again for what I ordered and never received the first time? Why can’t I just be shipped what I didn’t receive in my order? After much going back and forth with Christine still insisting that I paid for chest patches and will need to pay again for what I ordered and that nothing was indeed going to be free, in spite of their advertising free gifts (which I have proof of), I finally expressed that I refuse to pay and need to initiate a return as I’m disappointed with the handling of my order, zero acknowledgment and accountability on Quasi’s part of their bait and switch, and get this…. When I return the items I’m not even going to receive the full amount paid! They’re going to charge me a 20% restocking fee! They didn’t offer to ship out the items from my original order, insisted I pay again for the items THEY failed to deliver and I don’t even get a full refund for my troubles??? This company is a scam and I’m reporting this to the BBB!

Elizabeth answered my email promptly with the information that my subscription was cancelled. I really appreciate the timely turnaround.