OfficialquasiReviews of officialquasi.com

Here’s an update 9/7; after leaving this review the company reached out to me to ask for tracking information-which I have sent to them no less than 8 times along with the proof of delivery to their warehouse-they rcvd their products back on 9/1 at 10:09 am-and I get continual emails asking for the same information-trust me-I have ALL THE EMAILS. This is wholly unacceptable-just refund me for the unused unopened products I have returned as instructed and stop jerking me around! This company had the worst customer service-their refund policy is not clearly stated on the website-you must email them for instructions-that are sent over a few days. Customer pays return shipping along with send them a tracking number -they take 20% restocking fee and you wait-I’m still waiting for someone to tell me the refund is being processed-same run around AI responses. I’ve provided proof of delivery and still “someone” will get back to me-still waiting-they have their unused products back and my money-which I’d like refunded asap. Will never do business with them nor will I ever positively endorse them-company is a scam bogus organization. Buyer beware! And they enroll you in a subscription you didn’t sign up for-which is how I got this 2nd order I’ve been trying to get refunded! If I could give negative stars I would!!!!

I love the product. It works well and I would suggest it any of my friends.

It’s a wonderful, hydrating, penetrating mask that’s so easy to use. Don’t waste anything from the packet- use all the leftover serum on your neck and Pat it on your eyes. Use the eye and lip cutouts on your eyes as well.

Product customer service and warranty stuck Product does not work. And no one is ever available to help. Total scam

I got my products and decided to try out the mask. The first time I used it, my face felt itchy, but I figured it might just be a minor reaction. So, I gave it another try a few days later. Unfortunately, the itchiness came back, and I even started to get bumps on my face. Just when I thought things couldn't get any worse, I discovered I had accidentally subscribed to the product and got charged. Luckily, Elizabeth came to my rescue and helped me cancel the subscription and billing.

I had a reaction to the product and they shipped me another shipment even though I had canceled. I paid for something I can't use....twice. very frustrating.

Very disappointing customer service experience. I ordered this product one time simply to try it. Unfortunately, it broke my face out, and after reading some of the other reviews, I guess I was crazy for ordering it in the first place. What makes this even more concerning is that I was then placed on automatic shipments that I did not knowingly consent to. When another order arrived, I immediately contacted Quasi because the package was unopened and I wanted to return it. After several attempts to get return instructions, they finally provided an address in Doral, Florida. I printed the address exactly as they provided it, attached it to the package, and took it to my local post office. The postal employee told me the address was not valid. I then had to contact Quasi yet again. They have now acknowledged there is an issue with the address and say they are escalating the matter to verify the correct return information. This has been an unnecessarily frustrating and time consuming experience. Customers should not have to repeatedly contact a company just to return an unopened product, especially after being given return information that cannot be used. Beware before ordering from this company. Read the reviews, understand exactly what you are signing up for, and make sure you know whether you are agreeing to recurring shipments.

I had cancelled my subscription with this company, yet they continued to charge my credit card and will not answer emails trying to resolve the issue. I received one text offering me 50% off but I declined. Since then, I have not heard from them. They will not respond to my emails. Horrible customer service!