Office DepotReviews of officedepot.com

I wanna start off by saying the people there are so unprofessional then the service cost for the assistance is very unacceptable. I walked out of there spending over $20 on a12 page fax which included the conver sheet and i was also charged for that which should have been free because it was there own cover sheet needless to say i will never go back and i am going to review them on every site because 1.69 per page and 1.89 for the first page...wth kind of ish is that on a local fax thats ridiculous and the only reason I paid it is because i used there services and knew I nor anyone I know will ever go there again I will buy a fax machine first and not from them TRUST this is a rip off place.

We recently ordered and received 4 cases of copy paper (10 reams per case). 3 of the 4 cases were substantially damaged... we're talking the end of the cardboard ripped open/off, the paper wrappers of individual reams ripped, and the ends of the actual copy paper damaged. We also just ordered a Zebra thermal printer from OfficeDepot.com on a Thur and not only chose Overnight Express, but AM delivery at an even higher S&H cost (plus their product cost for the printer itself was much higher than we found at other places, but those places wouldn't ship by Overnight Express). Checkout indicated it would arrive the next day (Fri). I checked the order status Fri morning when it should have been arriving and found it hadn't even shipped yet. I contacted Office Depot support that morning by phone. They said they would check in to it and get back with me. In the afternoon, they emailed that it would be shipping shortly and should arrive by Thur of next week (exactly 1 week from date of an order placed with Overnight AM Delivery Express). There was not even any mention of compensation such as at least refunding the Express S&H cost. I responded to cancel the order and issue a full refund, and I ordered one elsewhere (this was Fri late afternoon). Several hrs later they emailed that my order has shipped, but tracking indicated it wouldn't be delivered until Monday. The one I had just ordered elsewhere a few hrs earlier was already scheduled for Saturday (overnight) delivery. So I suspect on Monday we'll be getting an attempted delivery of an order from Office Depot 3 days late that we'll have to refuse and have returned to sender. I hope we can get a FULL refund in short order without having to dispute the charge, or any portion of it. UPDATE: Just received a refund that was almost $20 short of what I paid for the Zebra printer that was ordered with Overnight Express AM Delivery that was refused when it didn't arrive until 4 days. Office Depot didn't even provide any accounting of what that amount is for or how they arrived at the amount they refunded. It appears I'm going to have to dispute the charge through Mastercard.

I ordered a laptop via their online sale and the order was confirmed. The laptop was scheduled to arrive in two days. After several phone calls and hours with customer service, I was informed that a credit was issued and the laptop was returned to Office Depot. It was a gift for my daughter’s birthday yesterday. Of course they don’t care. I, nor my company will ever purchase from them again.

Bought a laptop on their website that all it did for 3 days was update windows. Returned it to the local store where the Assistant Store Manager was annoyed I didn't "send it back". He took it out of the box, looked at it, and then slammed it back into the box on the counter. He handed me a receipt with the refund, but never said a word. Not thanks, sorry, the amount of the refund, NOTHING. Just ripped it off the register and handed it to me. As if it was my fault the laptop didn't work. But HERE'S THE CLINCHER!!. Not knowing this, Office Depot emailed me for a review on the laptop, but after I gave the unit a bad review and told them about the awful customer service, THEY REFUSED TO PRINT IT!!!

Absolutely worst customer service and I feel sure they are using a bait and switch tactic with the technology items, especially computers. I placed an order for a particular product, only to be told a week later that it was discontinued. I went back on line and there was the same product still on the website for sale. Tried talking to someone through chat support and I don't even think they knew English, so I asked for a supervisor. Suddenly, the item was "back in stock", but the person taking my order wouldn't let me use my credit card. I'm still shaking my head in disbelief. I printed the entire chat session out. WILL NEVER USE THEM AGAIN.

I received a defective product from Office Depot, first call to them was perfect. Customer service ordered replacement for me and told me they'd come back to pick it up. They sent me an email confirmation letting me know which date they would come, I took a day off, but no one showed. The replacement came but driver did not want to take away the defective item. 2nd call to them, they apologized to me again, told me the same thing, received yet another confirmation email for picking up. You guessed, no one showed again. This went on a few times, lingered for more than a month; took a day off every time I received an confirmation email that someone would be here. I even called Office Depot when I received their last email confirmation for coming to get it, I explained what had happened in the past and I didn't want to take another day off if they couldn't give me a firm 'yes' that someone would definitely show up. After that also failed, I finally asked for a manager to and nope, 'she is off today, but will give you a call. We've already escalated the issue...etc', I never received a call from anyone! It wasn't until I threatened to dispute the charge on my credit card then they started to respond. Well, someone finally came to pick the defective item up, it's been almost 20 days....and I have yet received any follow up from Office Depot and still have not seen it being credited back to my credit card. I will not use their online order service again!

Since I do not have a land line I went to the Office Depot near my home to send a fax. The item being faxed was a birth certificate. The complimentary fax cover sheet they provide asks for the recipient's fax number AND phone number. After it went through and I paid, I looked down at the sheet having the transmission information and noticed that the clerk had mixed the two numbers. I notified her immediately and she re-sent it to the correct number. HOWEVER someone got a fax with a birth certificate, I have no way to determine who. This is a classic recipe for ID FRAUD. And I paid them Office Depot to do this. If any identity fraud results from this, Office Depot will be hearing from a lawyer.

I bought a brother lazer printer and was told the particular model came with 2 years of toner. I asked "are you sure because the card says you have to order that" he said absolutely sure. Well just 100 pages later i run out of toner. I was TICKED! I went to the store only to be told he no longer works there and I am the 5th person to say that. Then they tell me there is nothing they can do about it. So uneducated employees and crap customer service! Office Depot will not get another penny from me!