Office DepotReviews of officedepot.com

Horrible customer service! They absolutely messed up my delivery order and are completely clueless as to how to make things right. Canceled my order and will spend my money elsewhere!

I have had an account with this company for many years and recently had a balance of less than £40 outstanding on my account which was paid in good time by cheque. Some little while later we received a message saying that we had not paid. In brief Viking had stopped accepting cheques and not bothered telling their customers. We offered an alternative payment provided that they would cover the cost of cancelling the cheque, but they would only do this if we provided "invoice evidence" knowing that we probably would not be able to get a "receipted invoice" from a bank. We then asked them to send a copy of the destroyed cheque but this was also too much trouble. We then said we would close our account unless they were more accommodating, which they clearly refused as they gave 3 days to pay otherwise they would instruct debt recovery agents. As you would expect we paid by credit card and promptly closed our account as they fail to realise that customers have choices.

Like a fool, I ordered a case of Lysol concentrate shortly before I had the toilette paper issue. I received an email stating the Lysol shipped but it never arrived. I was given a refund right away. NO FIGHTING THIS TIME. Apparently a case of Lysol fell off of the UPS truck. Adri offered to send me another case at a discounted price. Twelve hours later I get an email from Chloe stating they can NOT send the Lysol because they are out. Maybe she is angry about the TP refund still. Two times I have ordered from them and two times I have been treated poorly. Do they treat everybody this way? I will get my business supplies from Walmart OR Staples. Instead of sending it to me as soon as it arrives at the warehouse, I have to check and see if it is on the website and reorder it. I was going to delete my complaint to the Federal Trade Commission but not now

Incompetent Service and Company I ordered a printer on May 5, 2020. It said that it would be delivered on May 8. At the end of the day, I received an email informing me a delay was encountered, and that the item will be delivered on May 11. As of May 12, I still have not received the product. Thus, I made a call to customer service, in which the representative claims that they had already attempted to deliver twice. The representative helped me submit a redelivery request, and sent an email that stated the printer will be delivered on May 15. Unfortunately, on May 15, I still have not received the printer, so I called customer service again. In the beginning, the representative claims that the printer will be delivered next Monday (May 15). But upon further questioning the order's status and condition, the representative told me that the product was NOT available, and was NEVER shipped. The representative offered to resubmit the order and offered expedited shipment, but I decided to cancel the order for a refund. I will never do business with this company again. Throughout the entire situation, they have frankly been untruthful and unreliable.

Worst customer service ever!!!! After reading all the reviews here, it is obvious Office Depot has a policy of not caring about their customers when they have problems with an order or an item and it seems like they train all agents to do the same because I've spoken to six of them and they all have made it impossible for me to return an item that I bought from them but doesn't work!! If you don't believe me, try to return a damaged item! They will make you hold forever until you get bored and don't call again! That's called rip-off! ------ 05.29.20 This is an update to my review. I am changing from 1 star to 3. After unsuccesfully trying to have the return/refund processed many times over the phone, I decided to go to one of the Office Depot stores. After explaining what happened to the store manager, she finally accepted the item return. However, instead of refunding the money to the original form of payment (50% gift card, 50% credit card), she gave me a gift card for the whole amount. That's not what I wanted but at least, I can consider myself lucky enough to get my money back even if it's in a gift card form. If the 5 different people (from Office Depot customer service) I spoke to on the phone had told me to do this, this problem would have been solved faster!

If I could, I would give the company 0 stars. Like everyone else, I ordered a laptop and protection plan, and it's been weeks with no progress. I received a notification that my protection plan was shipped however it has been weeks and there's been no progress. The laptop has not shipped at all and I keep getting the same answers of them "looking into it." Both items were in stock when I ordered, so I'm not sure why there is such an issue with finding out where the products are. This is the first review I have ever left for a company, which should say something. I should have listened to my gut and just ordered from Best Buy. Basically was scammed out of hundreds of dollars.

OD told me that I cannot send an email order as I have been doing for years; I have to do it "online." We can't. #1, the system's limits don't allow us to tell it how to correctly process our printing. #2, it won't take the Store Purchasing Card. That HAS to be presented in person. OD's people told me I have to come into the store. When I said "Your store is 20 miles away, and I don't want to make two 20-mile trips," the manager said, "You can wait for it." Me: "No, I can't. Glue has to dry and that takes several hours." OD guy: "Blah blah changes because of the virus." Me: "Let me get this straight. Because of the virus, you want me to come into your store twice?!" OD: "You can't, we can't, we won't." Very abruptly, effectively ending the conversation. Mind you, this is an order we have been placing via email for years. Don't tell me you're being uncooperative because of the virus. That's simply false. Common sense says you would PREFER I place my order by email and pick it up, as I have been doing for years, rather than come into your store twice.

worst costumer support ever I was told from there representative that no one in the department knows anything so if I was to ask even management they wouldn't even know how to help. I was like there is no way every single person in the department could possibly be that dumb