Office DepotReviews of officedepot.com

Office Depot company policy and customer service lied to me. I am so surprised and disappointed! I received an Office Depot gift card as a Christmas gift from a friend. It says on the card "No fee. No expiration date." I tried to use it at my local Office Depot store, and the sales associate in the store scanned it, showing a positive balance. But when she tried to use it to pay for my purchase, it "declined." After a total of 5 hours spent waiting in the store as the in store representative and I spoke with Office Depot customer service, someone finally said that "Gift cards never "expire" but the do "deactivate." The manager on the phone said he would "reactivate" my gift card within 24 hours, but nothing ever happened. The card has continued to decline every time I have tried to use it over the last two months. This could have been a quick and easy fix, with the company just honoring my gift card or giving me a new one. Instead, I tenaciously wasted many precious hours trying to use a gift card that "never expires" because I really needed my intended purchase and did not have other money (I am a college student). Although I was holding a promise, in writing, in my hand, Office Depot Inc. provided no way for their sales associates or customer service representatives to honor it.

After more than 2 weeks, i am still waiting for the refund to be posted back on my account. I started to think that the company trained their customer support agent to lie to the customers so they can get the customer off the phone quicker. They are so quick to process the order and promising the next day delivery so that they can take the money from you but when it comes to return and refund, they take their sweet time and lie about the process so the customer believe them. Hopefully people read this before shopping on their website. If you can't find the items on their store, do not bother to buy it from their website. Their online store is a fraud!

There needs to be a 0 star option. Just here to say the same thing everyone else has said. I purchased $300 worth of stuff for so called “next day delivery” which OFFICE DEPOT said my order qualified for. Was supposed to receive it on Monday. Never came, order said it was still processing. I reach out to a representative, I’m told it’s now shipped and will be there Tuesday. I’m not home on Tuesdays and was planning for Monday, so now I take the day off work to be home to receive the delivery because it has furniture. There’s no way to look up where it is in route... so the “tracking number” is just a load of crap. I figured, next day delivery, must be coming from a store in my state right? I’m on the phone with customer service on Wednesday for over 2 more hours of my time. After an hour and a half she finally gets in touch with the courier. They say their going to “expedite the issue”. I ask where they are located out of. She has NO idea. She said OD doesn’t have control once it’s shipped to the courier. I asked shipped from where to where???? I want to know if this courier who was supposedly going to provide next day service is in my state or half way across the country. So she calls them back. That’s another 15 min. Turns out they are half way across the country. 🤨 So HOW was Office Depot promising next day delivery if they Damn well knew my furniture was going around the world and back first. I explain that it was OD that offered next day delivery and gave me a delivery date (which by the way still says yesterday - no updates at all). She says she will put in a complaint. While she’s doing that for me I end up here, reading all these reviews. I’m like - nope. I am not going to wait anymore time for this to just arrive a month later and damaged, so I ask for a refund. An email will be sent in “24 hours” and I’m giving a reference number. I ask, aside from this reference number, what proof do I have that I am asking for a refund. It’s $300 bucks, I’d like an email. She can’t issue one. I ask what her name is and where customer service is located. She hesitated and tells me that she is in the Philippines. 😒 Ok, so I have an Office Depot 40 miles away from me, but my package is halfway across the country and the person I’m asking a refund from is half way around the world. Beyond annoyed. Never again, which SUCKS because this is the only company that has my matching filing cabinet. They should’ve just sent me the filing cabinet for free at that point, all the money and time I wasted on this order.

I have dumped my stock in ODP, and am posting this review so that others do not make the same mistake I made when I selected them for an important order. When placing my order the item description showed it was eligible for next day delivery. As I needed it as soon as possible I made the purchase based on this information even though the cost was higher than competitors. The next day I get an email saying the item shipped with an estimated delivery 8 days after it should have been. I subsequently called Office Depot and was told that their website is not up-to-date with their shipping standards and that the correct date should have been estimated at checkout. I never saw this, but may have overlooked it as I am sure it was not in Office Depot Red like it was on the item detail page. In short I am shocked at how they mislead their customers and offer no solution when an issue is pointed out. Business who take advantage of their customers deserve to fail.

I'm sorry to say this review rates a zero. Office Depot is a national account vendor of ours and they have failed us miserably. I purchased a Wood Literature Organizer back in November which arrived in December. When the item arrived it was damaged. I reach out to them several times only to be informed this item is not a returnable item. This item cost over $700 dollars. I finally spoke to someone yesterday who advised me that I would receive in email a notice to return the item with in 24 to 48 hours (advising me as to when someone would pick the item up) the email I received today stated "upon review we find that your request for return is outside of our company return policy for this item" and if I would like to reorder to contact Office Depot. Really!! This is ridiculous and poor customer service on Office Depots part. Needless to say even they are a national vendor for our company I will no longer being using their services.

Terrible terrible terrible doing business with you! First you say that you have an item that you don't have in stock. Then you change the delivery date in at least 10 days. I ask for a refund. You say you'll contact me, you either don't contact me or contact me with different information than I asked. You make me come to the chat 4 times and lose my time to ask about my refund, which is something basic. When I am in the chat, even if it's supposed to be a human agent, I feel like I am talking to a robot which does not answer my questions. No wonder you are losing market to Staples/Amazon!!

Seriously unbelievably bad experience. I see that another poor customer is in my position too - I ordered a GPU for my computer about a month ago and my card was *charged* for it. I ask for shipping confirmation only to find out...the item was never in stock! They listed in in stock, without actually ever having had the item, and without any real idea of even when the item might be back in stock! My god, it feels like I've been defrauded. I'd rather cough up the extra $100 and buy it from a site like Newegg instead. I wish I could give them a negative review. Office Depot is terrible.

So I’ve ordered a gpu for my computer about a month ago. Never got an email about the shipment, and the status still says processing. Office Depot is absolutely horrible and their customer service is atrocious. Never doing business with them again.