Office DepotReviews of officedepot.com

Horrible experience @ Office Deport, 24212 Commercial Dr, Rosenberg, TX 77471. Was trying to get FedEx service. Waiting in the line for 20 minutes and finally was my turn. The associate turned around and helped someone else (not even in the line!) Ridiculous!! Not organized at all. Overpriced merchandise, lazy moving associates...are they really trying to get local business like that? The corporate must be hallucinating!

Office Depot is an absolute joke. Ordered a folding table because they were offering the cheapest price, but I guess there's a reason for that. The package arrived in HORRIBLE condition - literally tape keeping it together. The table was visible in some places through the packaging, that's how bad it was. We just cut open the top of the box to see what kind of condition the table was in, and of course it's just completely trashed. There's so much damage just along the top edge, there's no way we're going to keep it, especially with how much we paid for it. I reached out to their customer service via text, because that was the only option I could find in my order email, and they didn't offer much help. Said they'd put in a ticket to escalate the issue. I received an email the next morning asking for photos showing the damage to the package and the product, which I sent over right away, and now I'm sitting here two days later and have heard nothing back. Not even a response of, we received your photos and we're reviewing them. NOTHING. So I responded to the email again this morning asking for an update - nothing. I just finished speaking with someone via their Live Chat, and he said that he could see they were "researching" the issue, but that he'd put a note for them to contact me ASAP. This is so cut and dry - look at the photos I sent and it's obvious that this item should not have been delivered to anyone. Returning something should not be this difficult. At first we were planning on just exchanging it for a new one, but after this painful process of no communication and everything taking so long, I'd rather return it, get my money back, and buy it somewhere else, even if it costs more. This is the last time I'll be shopping with this company.

they sold me 40 reams of paper, THE REAMS ARE 300 COUNT, In my 40 years of buying paper I have never heard of 300 count reams of paper. THIS WAS MY LAST PURCHASE AT OFFICE DEPOT, WE ARE DONE.

Waited 8 days for order, as they said they were having shipping issues i waited, then went online to check order and it was 'pending'. The order had been duplicated so everything I ordered had been doubled. Called and spoke to person unable to communicate effectively, finally got duplicates removed and was told I had to pay for order again. Order was paid in full the day it was ordered, but when everything was duplicated, it was only "half" paid and sat in limbo until I checked on it. Had to cancel order to keep from paying twice and re-ordered everything. A lot of extra work, the need to work on system and customer service.

Every day for the last four days, I've gotten an email stating that the driver reported that "a delivery attempt was made, but no one was available to accept the order." What??? I've never had to be home to accept a delivery from Home Depot. They just leave it at my front door. I have called "customer service" twice guaranteeing them that someone has been at home every day for the last four days and that there has been no sign of a delivery man on my security cameras. Today CSR Jonathan put me on hold several times so that he could talk with the delivery people. He told me that they couldn't contact the delivery guy. Pretty funny, right? Then Jonathan told me that they were going to have another delivery guy bring my merchandise today and that he would contact me before coming. Guess who never contacted me LOL. Guess what time I finally got my stuff. You're wrong. It still hasn't arrived. Tomorrow's Sunday. Guess what's not coming tomorrow either.

Yes i got my desk today and when i opened the box the top of the desk was cracked in half! Also some of the parts are broken! I dont believe it will go together. I called and it sounds like there is no returns for this desk. Looks like iam out 400$. order # 167962754-001

Is there any rating of -000. I'm telling you, I have never, ever, experienced customer service like this place. Oh wait, there isn't ANY. First off, had rewards points of $59.01. February 12, I'm babysitting my grandkids in New York State, and I get a notification of "Thank you for your purchase of $50 and change". Huh, I called my husband who was home by himself, figured maybe he ordered ink for the printer, he said he didn't order anything, he hadn't even left the house. Hmmm. I get home and check my rewards account and found someone in TEXAS used them to purchase breakroom supplies. I called and explained to them it was impossible for me to leave New York State and go to Texas to make a purchase when I have a store a couple of miles away. They weren't understanding what I was saying, and had to reiterate that I had NOT made the purchase and wanted the rewards credited back to my account. I was told to change the phone number on the account, again HUH. So then my microwave bites the dust, so instead of wasting the $59.01 in rewards on petty stuff, I figured we would use them towards a new microwave, even though we have a nice Best Buy nearby. Ordered it March 20, delivered on March 25, not bad. It was late in the day, so we waited until the next day to unbox it. Took it out of the box, set it on the microwave stand, unfurled the plug, and went to plug in in POOF, out goes my breaker in the kitchen. Didn't even get the plug halfway into the socket. Called my electrician, came right over, checked the socket, deemed good, he plugged the microwave back in and seemed fine. We tested it by heating water, but when it finished the heating cycle, the fan kept going for another 30 seconds or so. We checked into it and found some microwaves the fan does run for an additional time, no worries. So, the 27th, I went to heat up some food, opened the door, placed the food in, went to shut the door and POOF again my breaker in my kitchen goes out. OK enough, Called Office Depot to have someone come and get this thing and credit back my account. No problem we will send you an email within 7 or 8 hours telling you how and when it will be picked up..This is Saturday, watched and watched, nothing. So now it's Monday, I get the email, telling me that it will be picked up on Tuesday, great. Tuesday comes and GOES....nobody shows up. Wednesday, I ask a neighbor to look out for the pick up, get home, again, no one showed up. Thursday, I happened to be home, a knock on the door....here for pick up (finally) and I wave goodbye to it. Situation over--I think not. Friday I'm in and out, again a knock on the door, I open it, I'm here for a pick up...UH...it was picked up yesterday...OH. Fast forward 10 days, watching for refund on my card. Nothing, call..oh its being reviewed...again..reviewed for what, don't know, but you should have your refund in a few day. I don't think so, I called the credit card company and put a dispute in on this charge. So today I called again, I was told that the "carrier" refused the item (it was carried out my door, then who was that). I told her in no uncertain terms I wanted my refund credited to my account TODAY. Oh we are so sorry for the inconvenience...yeah, whatever. I told her what if you took back something to your local department store, handed the item over and never saw your refund...oh I know, I'm so sorry...Sorries don't make the world go round. If I don't get this resolved by Monday, I'm going to submit a complaint to the Attorney General...as well as everyone here should. As a side note, I went to Best Buy the very day it blew, and took home a new one and works perfectly

Was told in March my order would be on backorder and would not be charged till it was shipped. On April 7 told it would arrive April 8 and at that time my credit card was charged. Item did NOT arrive and on April 9th spoke to someone who said it would take a few days. Then spoke to the company again on the phone on the 13th and informed the carrier which according to them was a 3rd party ready for this as told it was called Office Depot couldn't find my address. Saw it was still in transit. They needed verification which I gave them. Received email confirming all as we talk. At that time was told and saw it was in transit. And told it would arrive on the 14th. On the 14th said my order was no longer available. When asked the man I spoke with how was it was no longer available when it was on the truck in transit. Have tracking number also. He kept interrupting me saying they don't have any and was going to refund my order. Asked to speak with his supervisor who did some more research and tried for about 10 minutes to get ahold of the carrier to no avail. How do you run a company where you are delivering merchandise and NOT answer the call. I'm losing business without a printer. Was told I'd get a call and a email to me and the supervisor I was speaking to between 4 -24 hrs giving me a update on my delivery day. I've lived at same address for 22 yrs and NEVER had a problem with my deliveries. People can use a GPS to find me and name is on mailbox. The supervisor gave me a $50.00 refund since I waited so long but in heading it seems they canceled my order which is NOT what I was told nor do I want to cancel my order. Plus order was over $230+ NOT $50.00 I will say the supervisor sorry forgot her name I felt did her job unlike the 4 other people I spoke with and their automated system which kept telling me it was delivered on March 23. That was a few days before I bought it and at that time knew it was on back order and when became available my credit card would be charged. Which happened on 4/8 as stated above. Also was charged for 2 at that time and was told it was due to placing the order while on back order and would be refunded for one. No charge was taken out just a error in statement. All I want is my ecotank printer so I can get back to my business and backlog of orders.