Office AllyReviews of officeally.com

Affordable. Outdated. Not user friendly. (-) Office Ally (OA) has been the bane of my existence. I cannot convey the magnitude of frustration this EHR is currently causing me. I am but one PMHNP, who is also married to a software engineer, but I have heard 10+ unsolicited bad reviews of this EHR. I have prior experience with ~5 different EHRs throughout my RN and PMHNP career. OA is my least favorite. My personal experience is isolated to the basic plan, please continue reading with this in mind. One example source of frustration with OA is there are tiny little text boxes for every section of your note and there is a tight word count max for each section that forces acronyms and omissions for HPI. I have permanent notification alert numbers at the top of my screen. I submitted a support ticket a month ago, with no resolution. There is no mobile app and it is not compatible with the AI scribe that I use: Heidi AI scribe - free version. Documentation takes at least three times as long as it should, and I have come to dread the tedious task of chart notes now. It took me less than a month to broach the subject of a different EHR with the owner of the private practice. I had permission to look into alternatives. (+) The one star is for affordability. One thing I will say, is that OA is, by far, the cheapest option I have looked at, with decent billing through Practice Mate and e-prescribing services through Sure Script at no additional fee, other than $100 annual fee for ID.me authenticator service. I have looked at 15+ EHR options in my search for a better work-life balance. None come close to $45/mo. with billing and eRx included. *Information on our OA plan obtained from owner of practice.

Office Ally has quite a few perks with billing and revenue management. I have been using this EHR for over 15 years and absolutely love the simplicity of billing and creating my own SOAP guidelines and templates. This is truly a custom system. As with any EHR there are challanges but for the most part pretty reliable system.

I am a one person practice. I have used OA for years. It is easy to bill. I receive payment very quickly.

I received clear guidance on getting set up. After that, using Office Ally is easy.

Office Ally has helped me streamline my billing and therefore made my payments process more quickly and consistently. Office Ally helps me stay on top of my bottom line. Highly recommend. Mark S

OfficeAlly meets my needs. I appreciate that everything is in one place - reminders, calendar, clients' charts, billing. There are still improvements to be made, as Patient Enrollment process can be clunky. And we are yet to figure out how to give our patients access to their records.

Great that they’ve left the “classic” layout available. I find it much easier to input data than the new screens

Great company to deal with. Been dealing with them for years