Office AllyReviews of officeally.com

System is user-friendly

Very easy to process claims.

Office Ally is a versatile medical record. One can notate as much or as little as necessary, back it up, develop it, manage who sees it, etc. It is flexible, not flashy. One can document as much or as little as necessary, develop the record with great detail or by main points only. In short, Office Ally makes it easy to develop the medical record that is meaningful for both practitioner and client.

Antiquated and Incompetent. When I decided to restructure my practice by going back to OA, I thought I would save time and money by using a system that was more simplified - Biggest regret I've had since launching my business! The system is completely antiquated. I cannot even do simple reporting, such as knowing what has been paid by the insurance companies. This is a simple feature that any EHR system in 2025 has. Furthermore, when I call for assistance, I have to spend literally hours on the phone trying to convince them of what the problem is. It's as if they feel their system is so superior that there are no problems. Additionally, my marketing firm needed them to open their API so we can do direct booking for the therapists. Again, this is a simple and standard feature that all EHR system have in 2025, except for them. They operate as if it's still 2005. Do not use this software. Once you set your practice up onto an EHR system, it is very difficult to untangle yourself from it. Perhaps this is what they are counting on. Save yourself the money, time and frustration.

Having claim templates saves a lot of time.

Support is great, the simplicity and ease of the system and implementation is superior to other most other PM and/or EMR systems, and claims process with a faster DAR with Office Ally than any other system our clients are on. It is not a "fancy" bells and whistles system, but does effectively get the job done so it is great for small practices or practices just needing a way to submit and process claims without an EMR, though their EMR module is a good solid easy to use product too.

Good team, good schedule.

I have been paying Office Ally to do nothing for going on nine months. They have yet to be able to successfully submit a claim to Medicare Part B that is accepted. I only need them for Medicare and after months of getting contradictory information from different support staff it is time to just do my own billing.