Office AllyReviews of officeally.com

One of the worst EMR there is forget about on boarding or any training its on their time. Even their customer service representative are useless on top of waiting on hold for long periods of time thankfully we are have switched to another EMR. I would rather use paper chats than this system

Poorly designed interface on their platform, poor customer experience and service. They know they've got a captive customer base and the level of effort and execution in their product and support reflects that tremendously.

The recent autopayment issue has been extremely frustrating and the level of customer service has been even MORE frustrating. Ineffective case tickets, lengthy phone waits, and inconsistent responses between case tickets open, reps spoken to, and the account receivables emails in how to fix a billing/autopayment error on their end has taken way too many hours. I would hope Office Ally would do better in their communication with customers.

If we had it to do all over again, we would NEVER use OfficeAlly. Their "support" system is anything but. They REFUSE to let you speak to a real person, they send you these auto-generated emails regarding your "case" but the emails don't reference what the case is addressing or what problem they're updating -- you're just supposed to guess?? They're less than nonchalant about actually taking responsibility to resolve an issue. If we could rate them negative stars, we would.

I am a psychotherapist provider, and I made a big mistake of using Office Ally for help with my practice. I filed claims for therapy sessions I had with patients on April 15, April 24 and May 1, 2026. Office Ally does not make it at all obvious that they charge you to submit a claim. I later found out I would be charged $44.95 for each month regardless of how many claims I submit! Then, after they charged me and I complained, they said I should have read the fine print! The result was they took most of the money I earned for the session I had for the month of April. Also, their customer service is terrible! Every time I called to talk to a customer service representative, I was put on hold - 20, 30 and 40 minutes! I heard “Your call is very important to us” dozens of times. On a few occasions, I received a recorded message saying I could hang up and they would call me back. They never did! When I finally got through to an actual person to ask questions about submitting a claim, they became very impatient with me and said I should watch their online tutorial. Terrible customer service!

After enduring 15 years of Office Ally and being reticent to leave only because of the administrative hassle involved in moving everything over to a better EHR service, this past March I finally had enough and switched to Therapy Notes, which is considerably better. On April 9, I submitted to OA an "EHR 24/7 Backup Order Form" to retrieve all archived chart documents and progress notes. The form promised 3-4 weeks turnaround and right now it's more like seven weeks. I called OA Support, which is basically useless, to get an update on when I can receive those documents, and was told there is no one I can speak to about this, that I have to wait until someone calls me back (which, in my experience with OA-speak, means that NO ONE will call me back). This company is a horror show. They even make it difficult to leave them. Just like a bad marriage!

There is a pop up in my way when I try to log in

very annoing this thing pops up until I write something unable to access software I pay for monthly