Unhappy C.
Needs improvement.
Yes, easy to use. However, don't try to make a change to your intake forms! It took SEVEN MONTHS to get them to move a few thing around on my intake form, then they changed the name format (instead of doing a .2) and then I was told I would have to start over if I wanted the name changed. The individual reps are very nice, but I was thwarted in talking to anyone over a level 1 floor supervisor who wasn't even on the Intake Form team. And their ticket system is STUPID since it doesn't tell you what you were requesting in the return ticket. Also, kind of deaf to any product feedback - like they need to do some kind of patient recall since all the necessary information is already in the system, it just needs to be accessed in a usable way - Like have Reminder Mate send an annual text reminder...
Response from Office AllySep 9, 2026
We are sorry to hear that you haven't had a positive experience with Office Ally solutions. We value your feedback as we continue to invest in enhancing the features and functionality of our products, as well as improving our service offerings. We would like to reach out and help resolve these issues. However, we're unable to locate your contact information based on the details provided in this review. Please provide additional information (e.g., company name, account name, etc.) so that we can work toward a resolution.